Email addresses missing on the "Email Adults" list
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- New Member
- Posts: 20
- Joined: Sun Oct 16, 2011 9:27 pm
- Location: Kaysville Utah
Email addresses missing on the "Email Adults" list
We have several ward members not receiving emails when we send them to a group using the "email all ..." feature in the Ward Organizations section of the Directory on LDS.org. I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private. How do we get this problem fixed?
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- Community Administrator
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Re: Email addresses missing on the "Email Adults" list
If it's marked as anything other than "stake" it won't work. It's a known issue.hollywelch wrote:I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private.
Also check the they have a personal address and not just a "household" address. I don't remember if it will pull from the household address if the person doesn't have an address.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 20
- Joined: Sun Oct 16, 2011 9:27 pm
- Location: Kaysville Utah
Re: Email addresses missing on the "Email Adults" list
Mystery solved. They were marked at "ward" not "stake". Thanks for your help.