Email addresses missing on the "Email Adults" list

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
hollywelch
New Member
Posts: 20
Joined: Sun Oct 16, 2011 8:27 pm
Location: Kaysville Utah

Email addresses missing on the "Email Adults" list

Postby hollywelch » Mon Jan 19, 2015 3:08 pm

We have several ward members not receiving emails when we send them to a group using the "email all ..." feature in the Ward Organizations section of the Directory on LDS.org. I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private. How do we get this problem fixed?

russellhltn
Community Administrator
Posts: 20777
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Email addresses missing on the "Email Adults" list

Postby russellhltn » Mon Jan 19, 2015 4:25 pm

hollywelch wrote:I've double and even triple checked to make sure those members have an email address listed in the directory and that it is not marked private.

If it's marked as anything other than "stake" it won't work. It's a known issue.

Also check the they have a personal address and not just a "household" address. I don't remember if it will pull from the household address if the person doesn't have an address.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

hollywelch
New Member
Posts: 20
Joined: Sun Oct 16, 2011 8:27 pm
Location: Kaysville Utah

Re: Email addresses missing on the "Email Adults" list

Postby hollywelch » Mon Jan 19, 2015 6:26 pm

Mystery solved. They were marked at "ward" not "stake". Thanks for your help.


Return to “Directory”

Who is online

Users browsing this forum: No registered users and 1 guest