PIN Number is required

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
kdtibbitts
New Member
Posts: 1
Joined: Fri Jan 16, 2015 12:26 pm

PIN Number is required

Postby kdtibbitts » Fri Jan 16, 2015 12:29 pm

:confused: I have been using "LDS Tools" for some time now, but in the last couple of days it is now asking for a PIN. How do I get a PIN?

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: PIN Number is required

Postby aebrown » Fri Jan 16, 2015 1:10 pm

kdtibbitts wrote::confused: I have been using "LDS Tools" for some time now, but in the last couple of days it is now asking for a PIN. How do I get a PIN?

You set up your PIN in the LDS Tools mobile app. It's under Settings.

If the LDS Tools app is asking for a PIN as you enter the app, that is an indication that you (or someone else using your device) configured the Settings to require a PIN. If you have forgotten your PIN, you can just enter any old PIN when prompted for it, and then you will be presented with an option to sign out. Sign out and then sign in with your LDS Account credentials. Then you will be able to establish a new PIN that you can remember.

eblood66
Senior Member
Posts: 2030
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: PIN Number is required

Postby eblood66 » Fri Jan 16, 2015 1:19 pm

aebrown wrote:
kdtibbitts wrote::confused: I have been using "LDS Tools" for some time now, but in the last couple of days it is now asking for a PIN. How do I get a PIN?

You set up your PIN in the LDS Tools mobile app. It's under Settings.

If the LDS Tools app is asking for a PIN as you enter the app, that is an indication that you (or someone else using your device) configured the Settings to require a PIN. If you have forgotten your PIN, you can just enter any old PIN when prompted for it, and then you will be presented with an option to sign out. Sign out and then sign in with your LDS Account credentials. Then you will be able to establish a new PIN that you can remember.

You may also be required to have a PIN because you have a calling that gives you access to sensitive information.


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