Wrong information in LDS Tools Directory

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paul_achuff
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Wrong information in LDS Tools Directory

Postby paul_achuff » Tue Dec 23, 2014 1:05 pm

I am having problems with LDS Tools. It is showing me in a ward in Toledo Ohio and I am a member of a Stake in Kalispell Montana. How do I fix this?

It is also showing incorrect address and phone number but the correct name and email address.

russellhltn
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Re: Wrong information in LDS Tools Directory

Postby russellhltn » Tue Dec 23, 2014 1:09 pm

You need to work with your ward membership clerk. It sounds like your records somehow got moved to the Ohio ward.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
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Re: Wrong information in LDS Tools Directory

Postby jdlessley » Tue Dec 23, 2014 1:23 pm

You posted in the Directory forum while you describe an LDS Tools, a mobile application, problem. But before we move the thread we need to see where the problem really exits.

First we need to know where your membership record is. Is it in a unit in the Kalispell? Next, sign into the Directory online at LDS.org. Is the ward displayed there correct? Another thing to check is your LDS Account. Is your birth date and membership record number correct there?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

paul_achuff
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Re: Wrong information in LDS Tools Directory

Postby paul_achuff » Wed Dec 24, 2014 11:45 am

No...my records have not been moved. Yes the records are in Kalispell. I've signed into the directory at lds.org and the records there are incorrect as well. They also have me listed as being a member of the Toledo Ohio ward.

On my lDS account, my birth date and record number are correct.

jdlessley
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Re: Wrong information in LDS Tools Directory

Postby jdlessley » Wed Dec 24, 2014 2:10 pm

paul_achuff wrote:No...my records have not been moved. Yes the records are in Kalispell.

Have you checked with your ward clerk to see what he has in MLS? While this sounds unnecessary, I have had records pulled by another unit for varying reasons. Yours may have been pulled by mistake.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
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Re: Wrong information in LDS Tools Directory

Postby russellhltn » Wed Dec 24, 2014 5:13 pm

paul_achuff wrote:No...my records have not been moved.


I think it's safe to say that if the directory shows you in another ward, then the church headquarters has the record associated with your LDS Account in that ward. There just isn't any other way for that to happen.

The MLS in your ward may or may not be correct. It does fall out of sync with CHQ from time to time.

So the possibilities are (in roughly decreasing order of likelihood):
  • Your membership record is in that ward
  • You have the wrong MRN on your LDS Account (but I'd expect the birth date to be wrong)
  • You have a duplicate membership record that was shipped off to that ward.

Note that your record could have been moved for any number of reasons. Mistakes happen. Perhaps your record was confusingly similar to someone who did move into that ward.

Regardless of the cause or the reason, there is nothing anyone here can help you with. Nor is it something you can fix on your own. It's the membership clerk's job to fix it. If he's having problems figuring it out, he can come here and we'll get him pointed the right way on what he needs to do. Or he can call Local Unit Support.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jonesrk
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Re: Wrong information in LDS Tools Directory

Postby jonesrk » Wed Dec 31, 2014 10:25 am

paul_achuff wrote:No...my records have not been moved. Yes the records are in Kalispell. I've signed into the directory at lds.org and the records there are incorrect as well. They also have me listed as being a member of the Toledo Ohio ward.

On my lDS account, my birth date and record number are correct.

Your records at Church Headquarters moved to the Toledo Ohio ward on Dec 21. You will need to have your clerk re-request your records.
Ryan Jones
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Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

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sbradshaw
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Re: Wrong information in LDS Tools Directory

Postby sbradshaw » Fri Feb 06, 2015 1:28 pm

Alternatively, you could move to Toledo Ohio! Sounds like a fun place to live. :) Just joking. Your clerk can pull your records back; but in addition to that you might want to have him talk to the clerk in the Ohio ward to let him know that there was a mixup.
Samuel Bradshaw • Interested in church apps and sites, creative recordkeeping, clerk support, YSA wards and stakes, LDS music, Vineyard at BYU, and online service.


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