missing family from directory

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
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Joined: Thu Dec 11, 2014 6:33 pm

missing family from directory

Postby terra100 » Thu Dec 11, 2014 6:36 pm

Hi -

I am in the R.S. presidency and one family in our ward is now completely gone from my lds.org directory and my LDS Tools app. My R.S. counselor and my ward clerk both still see this family in both places, but I do not. Our R.S. president just visited this family, so I know they are still the ward. I'm wondering if there is something wrong with my account?


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Re: missing family from directory

Postby russellhltn » Thu Dec 11, 2014 7:15 pm

Most likely the privacy settings for the family has changed. If they've been set to "Leadership only" you won't see them, but the clerk can. Not sure about why your counselor can see it unless she hasn't synced her LDS Tools since the change.

I'd suggest you use Leader and Clerk Resources (LCR) to see everyone that you have responsibility for.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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