Not able to delete photo

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
nmbailey
New Member
Posts: 2
Joined: Fri Oct 31, 2014 5:38 am

Not able to delete photo

Postby nmbailey » Fri Oct 31, 2014 5:39 am

I've uploaded a family photo on my personal page and want to remove it but the site won't let me. Any ideas on how to get it removed?

eblood66
Senior Member
Posts: 2029
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Not able to delete photo

Postby eblood66 » Fri Oct 31, 2014 5:54 am

nmbailey wrote:I've uploaded a family photo on my personal page and want to remove it but the site won't let me. Any ideas on how to get it removed?

In the Directory first click on My Household on the left side of the screen. It should show your household information on the right hand side. At the top of that section there should be two buttons labeled View and Edit. Click on the Edit button. There should now be a 'Remove' link under the picture. Clicking on that should remove the photo.

If you've already tried that, did you get an error message or was there any other effect?

nmbailey
New Member
Posts: 2
Joined: Fri Oct 31, 2014 5:38 am

Re: Not able to delete photo

Postby nmbailey » Fri Oct 31, 2014 7:34 am

I tried that on my desktop computer and a pop up box comes up saying remove photo? I click yes and nothing happens. I've also tried on my phone and I get an error message.

eblood66
Senior Member
Posts: 2029
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Not able to delete photo

Postby eblood66 » Fri Oct 31, 2014 11:30 am

nmbailey wrote:I tried that on my desktop computer and a pop up box comes up saying remove photo? I click yes and nothing happens. I've also tried on my phone and I get an error message.

My best suggestion is to first ask your ward clerk to try to delete the photo for you (preferably using a different computer). If he also gets an error then he'll probably need to call Local Unit Support and see if they can resolve the issue.

AnnElliott
New Member
Posts: 1
Joined: Sat Jul 27, 2013 8:24 am

Re: Not able to delete photo

Postby AnnElliott » Mon Nov 10, 2014 10:58 am

I am having the same issue with deleting photos. I am a website administrator for the Moraga Ward and have uploaded some duplicate pictures that I wish to delete. I am not able to delete them from the manage photos menu and I am not able to crop any picture from this same manage menu. I also am not able to delete my own picture from the directory. I could change it but not delete it. This function has not worked in the last month. Prior to October I was always able to delete from the manage menu. I have also tried on a different computer - I am using an iMac and a MacBook Pro to manage the directory. :)

mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Not able to delete photo

Postby mevans » Thu Nov 20, 2014 7:51 am

If it's urgent to get your photo removed while trying to resolve this problem, just upload one of those generic missing picture icons instead. That will at least replace the photo you don't want until you can get the problem resolved.


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