Family Photo

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
TTheurer
New Member
Posts: 1
Joined: Sun Oct 26, 2014 12:38 pm

Family Photo

Postby TTheurer » Sun Oct 26, 2014 12:41 pm

On LDS Tools my husband's photo shows up on our family instead of the family photo I downloaded and added.

jdlessley
Community Moderators
Posts: 6526
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Family Photo

Postby jdlessley » Sun Oct 26, 2014 2:34 pm

TTheurer wrote:On LDS Tools my husband's photo shows up on our family instead of the family photo I downloaded and added.

Any photo uploaded must be approved by an administrator before it will be displayed in the Directory for anyone outside the household viewing the Directory or LDS Tools. Once the photo is approved and you sync LDS Tools the uploaded photo will appear as it should in LDS Tools.

The different versions of LDS Tools (iOS, android, etc.) behave differently. In the Directory and, if I recall correctly, at least one version of LDS Tools the uploaded photos are immediately available to be viewed by all members of the household. But the uploaded photo is not available to anyone outside that household until approved by an administrator in the online Directory.

You may need to contact an administrator (clerk, executive secretary, or member of bishopric) to have them go to the online Directory and approve the photo you uploaded.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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