I'm confused on why some email addresses in lds.org/directory don't show up in MLS in the "Contact E-Mail" column for custom reports, even though the member has listed their email address with "stake visibility" and I've run multiple send/receives on the stake clerk computer.
What troubleshooting steps should I follow to help get members' email addresses that show up in lds.org/directory with "stake" visibility to sync to the stake clerk computer so the email address can show up in custom reports in the "Contact E-Mail" field?
Are these the right steps?
- Have the member go to lds.org/directory > My Household > Edit > Edit by their email address and update their email address and set "Visible to stake"
- Go to https://ldsaccount.lds.org/#detail=contact and verify the information is set properly there
- Ask their clerk to update the member's personal contact information in MLS
Background: The "why" behind I'm asking:
I just finished writing code that analyzes a custom report from MLS (exported from the stake clerk computer), figures out everyone's calling (it denormalizes the data), and then automatically updates our online email aliases (we setup email aliases with @ourstakename.org addresses... such as firstname.lastname@example.org and email@example.com, execsecs, hpgls, wmls, presidency, spec, highcouncil, stakecouncil, etc)
Manually keeping these email aliases up-to-date was a real headache... so now it is mostly automated (I still have to sit at the stake clerk computer and run my MLS custom report... and save the CSV file to my hard drive... but once it is there I hit a button and all the email aliases are updated).
The issue I've found is there are some members who have email addresses in lds.org/directory with "stake" visibility, but in the stake clerk computer they their "Contact E-mail" is blank. This causes my email aliases to not be accurate (it is embarrassing when a member of the stake presidency emails firstname.lastname@example.org with a quick reminder from their phone reminding Ward Mission Leaders of an upcoming training and one of the mission leader's doesn't get notified).
I've researched the issue and I can't find any problem the configuration of the member's email address in lds.org/directory nor in lds.org/leader ... their email address shows up just fine. But in the stake clerk computer in MLS, the "Contact E-Mail" column in my custom report is blank for this person...
I'd like to not have it be blank but also make it so I can email the member instructions on how to get it fixed.