My phone LDS Tools password

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judithsanders
New Member
Posts: 1
Joined: Fri Sep 19, 2014 9:48 am

My phone LDS Tools password

Postby judithsanders » Fri Sep 19, 2014 9:54 am

LDS Tools requires that I refresh my Windows phone account every 30 days. I have done so but it will not accept my password. It is a new password. My new password is accepted on THIS site but not on my phone. It will not accept my old password either. What must I do?

russellhltn
Community Administrator
Posts: 20763
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: My phone LDS Tools password

Postby russellhltn » Fri Sep 19, 2014 10:18 am

How recently did you change the password? I've experienced situations where passwords take time to sync up with various services.

Does your new password contain punctuation? Perhaps LDS Tools isn't handling it properly.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Art55
New Member
Posts: 1
Joined: Sun Apr 12, 2015 7:56 pm

Re: My phone LDS Tools password

Postby Art55 » Fri Nov 27, 2015 4:32 pm

LDS tools says I must sign in with my new password but I have not received a new one. Where would I find it?

russellhltn
Community Administrator
Posts: 20763
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: My phone LDS Tools password

Postby russellhltn » Fri Nov 27, 2015 4:44 pm

Are you talking about a PIN to enter the application, or the password to your LDS Account?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.


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