Cannot update any personal information

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bharetuku
New Member
Posts: 1
Joined: Mon Apr 14, 2014 10:26 am

Cannot update any personal information

Postby bharetuku » Mon Apr 14, 2014 10:32 am

I am trying to update our phone numbers and email addresses. I went to "My Household", Clicked the "Edit" tab and hit "Edit" next to the email address, entered new email address, hit "save" and nothing changes. It wont let me change anything.

russellhltn
Community Administrator
Posts: 20724
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot update any personal information

Postby russellhltn » Mon Apr 14, 2014 10:36 am

By chance, are you a "child" in that household? There's been problems with that in the past.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

dlhqqween
New Member
Posts: 1
Joined: Fri May 23, 2014 12:07 pm

Re: Cannot update any personal information

Postby dlhqqween » Fri May 23, 2014 12:12 pm

I also have been trying to update my info with the same results of nothing saving. I am not a child and listed under head of household. This is extremely frustrating.

russellhltn
Community Administrator
Posts: 20724
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cannot update any personal information

Postby russellhltn » Fri May 23, 2014 12:48 pm

What happens if you go back in? I've found that changing privacy settings doesn't appear to "stick" - until I start a new session and go back in. It's as if the backend is updated, but some local variable used by the browser to display the information isn't updated.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

kaituu101
New Member
Posts: 1
Joined: Sun May 25, 2014 4:23 pm

Re: Cannot update any personal information

Postby kaituu101 » Sun May 25, 2014 4:24 pm

Can someone help please - it wont save my changes getting a tad frustrated :)

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sbradshaw
Senior Member
Posts: 2484
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Cannot update any personal information

Postby sbradshaw » Sun May 25, 2014 6:38 pm

If you're not able to edit for whatever reason, your ward clerk or a ward assistant clerk would be able to make the changes for you... (I know this doesn't answer your question directly.)


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