I can't change my personal information.

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
Cynthia.Martin
New Member
Posts: 1
Joined: Fri Mar 14, 2014 1:38 pm

I can't change my personal information.

Postby Cynthia.Martin » Fri Mar 14, 2014 1:42 pm

The edit button won't let me change my phone and addy, which are obsolete, and have been for some time. All it does is ask me who I want to be available to see the info. There is no change button on my page. It also won't let me upload a photo, though I have tried three different browsers for these problems. I've used Internet Explorer, Firefox and Google. I'm at a loss as for what to do.

russellhltn
Community Administrator
Posts: 20781
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I can't change my personal information.

Postby russellhltn » Fri Mar 14, 2014 2:22 pm

If you go in and edit your visibility, you should see a field to change the data.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
Community Moderators
Posts: 6149
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: I can't change my personal information.

Postby lajackson » Fri Mar 14, 2014 3:31 pm

You will be able to change your phone number, but not your address. You will need to ask your ward clerk to update your address for you.

russellhltn
Community Administrator
Posts: 20781
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I can't change my personal information.

Postby russellhltn » Fri Mar 14, 2014 3:47 pm

You can change your email address, but not your residence or mailing address. Those have to go through a clerk.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

andreakayw
New Member
Posts: 1
Joined: Sat Apr 26, 2014 9:36 am

Re: I can't change my personal information.

Postby andreakayw » Sat Apr 26, 2014 9:40 am

I have tried several times to change my privacy settings from private to stake, but the system won't let me change. I can click on the stake button, but it stays on private. What do I do?

russellhltn
Community Administrator
Posts: 20781
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: I can't change my personal information.

Postby russellhltn » Sat Apr 26, 2014 10:13 am

andreakayw wrote:I have tried several times to change my privacy settings from private to stake, but the system won't let me change. I can click on the stake button, but it stays on private. What do I do?

Interesting. I checked on mine - it doesn't appear to take until I log in using a new session. Then I find the setting has saved.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

eblood66
Senior Member
Posts: 2030
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: I can't change my personal information.

Postby eblood66 » Sat Apr 26, 2014 11:23 am

andreakayw wrote:I have tried several times to change my privacy settings from private to stake, but the system won't let me change. I can click on the stake button, but it stays on private. What do I do?

What is the household setting? If the household is set to private then none of the individual settings can be set higher.

jannyblanco21
New Member
Posts: 1
Joined: Thu Jun 11, 2015 8:27 am

Re: I can't change my personal information.

Postby jannyblanco21 » Thu Jun 11, 2015 8:29 am

I cannot edit my Birthday. Instead of 21 January, it keeps on going back to 20 January

eblood66
Senior Member
Posts: 2030
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: I can't change my personal information.

Postby eblood66 » Thu Jun 11, 2015 9:07 am

jannyblanco21 wrote:I cannot edit my Birthday. Instead of 21 January, it keeps on going back to 20 January

lds.org doesn't provide any way for members to change their own birthdates. If you're birthdate is wrong on your membership record you need to contact your membership or ward clerk and have them make the change.


Return to “Directory”

Who is online

Users browsing this forum: No registered users and 1 guest