Bad Gateway Servers Upstream Timeout

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
Mjbennion
New Member
Posts: 3
Joined: Sat Jan 04, 2014 6:03 pm

Bad Gateway Servers Upstream Timeout

Postby Mjbennion » Sat Jan 04, 2014 9:52 pm

I have been trying all day to print off a photo directory for my ward but I continue to get an error message when I click on "open PDF". The error is:
"Gateway Timeout
The proxy server did not receive a timely response from the upstream server.
Reference #1.ebde54b8.1388897464.768a4627 "

I have tried the "save PDF" but that function also fails by never actually doing anything. Thanks for any help you can give me.

-Matt

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Bad Gateway Servers Upstream Timeout

Postby russellhltn » Sat Jan 04, 2014 11:50 pm

Let me guess: is this a YSA ward where a high percentage of members have photos?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Mjbennion
New Member
Posts: 3
Joined: Sat Jan 04, 2014 6:03 pm

Re: Bad Gateway Servers Upstream Timeout

Postby Mjbennion » Sun Jan 05, 2014 12:28 pm

Yes this is a YSA ward. Anything I can do?

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Bad Gateway Servers Upstream Timeout

Postby russellhltn » Sun Jan 05, 2014 1:12 pm

Not much. I think what's happening is that server is taking awhile to deal with so many photos and the "food chain" gets unhappy.

If you could, PM me the Unit number/unit name so I can pass that along.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

Mjbennion
New Member
Posts: 3
Joined: Sat Jan 04, 2014 6:03 pm

Re: Bad Gateway Servers Upstream Timeout

Postby Mjbennion » Sun Jan 05, 2014 1:28 pm

Any suggestions to reduce the load on the "food chain"? I can pull information just fine as long as the photo isn't selected. But when I try to pull the photo alone and separate, it fails again. I'm just trying to avoid taking screen snips and pasting the photos into another application in order to print the photos.


Return to “Directory”

Who is online

Users browsing this forum: No registered users and 1 guest