Directory not updating

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
lmisner
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Joined: Fri Dec 23, 2011 9:19 pm
Location: Colorado Springs, CO USA

Directory not updating

Postby lmisner » Sun Sep 22, 2013 2:51 pm

We have noticed when callings are updated in the MLS that changes are not occurring in the online Directory. It does not make any difference if you use a mobile device with LDS Tools or you login with a laptop or PC. This has been tested with multiple browsers. One ward updated the new High Priest Group Leadership three weeks ago and the old leadership is still showing. We made a change to the High Council two weeks ago and the brother is still showing up as a member of the High Council. Any thoughts about this?

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sbradshaw
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Location: Provo, UT
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Re: Directory not updating

Postby sbradshaw » Sun Sep 22, 2013 3:00 pm

Did you do a Send and Receive Changes after updating the calling?

lmisner
New Member
Posts: 19
Joined: Fri Dec 23, 2011 9:19 pm
Location: Colorado Springs, CO USA

Re: Directory not updating

Postby lmisner » Sun Sep 22, 2013 3:24 pm

Yes. We send and receive changes at least every Sunday.

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Directory not updating

Postby russellhltn » Sun Sep 22, 2013 3:27 pm

The first place to look is in the CDOL. If it didn't get there, it didn't "take". Everything else gets it's information from CDOL. The CDOL should update within minutes after the send/receive.

You might try the procedure outlined in Correcting duplicate or missing callings to fix this.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lmisner
New Member
Posts: 19
Joined: Fri Dec 23, 2011 9:19 pm
Location: Colorado Springs, CO USA

Re: Directory not updating

Postby lmisner » Sun Sep 22, 2013 3:45 pm

I will do that. Thank you.

jonesrk
Church Employee
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Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Directory not updating

Postby jonesrk » Mon Sep 23, 2013 8:54 am

I looked in our logs and the only request from your stake's MLS for high councilor was a delete yesterday morning, which looks like it worked.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk


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