Directory not updating
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- New Member
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- Joined: Fri Dec 23, 2011 9:19 pm
- Location: Colorado Springs, CO USA
Directory not updating
We have noticed when callings are updated in the MLS that changes are not occurring in the online Directory. It does not make any difference if you use a mobile device with LDS Tools or you login with a laptop or PC. This has been tested with multiple browsers. One ward updated the new High Priest Group Leadership three weeks ago and the old leadership is still showing. We made a change to the High Council two weeks ago and the brother is still showing up as a member of the High Council. Any thoughts about this?
- sbradshaw
- Community Moderators
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Re: Directory not updating
Did you do a Send and Receive Changes after updating the calling?
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- New Member
- Posts: 41
- Joined: Fri Dec 23, 2011 9:19 pm
- Location: Colorado Springs, CO USA
Re: Directory not updating
Yes. We send and receive changes at least every Sunday.
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- Community Administrator
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Re: Directory not updating
The first place to look is in the CDOL. If it didn't get there, it didn't "take". Everything else gets it's information from CDOL. The CDOL should update within minutes after the send/receive.
You might try the procedure outlined in Correcting duplicate or missing callings to fix this.
You might try the procedure outlined in Correcting duplicate or missing callings to fix this.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 41
- Joined: Fri Dec 23, 2011 9:19 pm
- Location: Colorado Springs, CO USA
Re: Directory not updating
I will do that. Thank you.
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- Church Employee
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- Location: South Jordan, UT, USA
Re: Directory not updating
I looked in our logs and the only request from your stake's MLS for high councilor was a delete yesterday morning, which looks like it worked.