Can't Change Phone Number in Directory

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swell7724
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Can't Change Phone Number in Directory

Postby swell7724 » Tue Jun 25, 2013 3:28 pm

I am trying to change my phone number on the Ward Directory. The directions say to go to My Household and click on the edit button, but there is no edit button.

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aebrown
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Re: Can't Change Phone Number in Directory

Postby aebrown » Tue Jun 25, 2013 3:53 pm

When I click on My Household, I see the right-hand portion of the page showing my household information, with the individual details for my household members listed below that. At the top of the right-hand portion I see the following:
DirEdit.png
DirEdit.png (9.57 KiB) Viewed 449 times

Is that similar to what you see? I've circled the Edit button, just in case you weren't expecting a button to appear there at the top of that section.

jdlessley
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Re: Can't Change Phone Number in Directory

Postby jdlessley » Tue Jun 25, 2013 6:50 pm

Also note that a member must be 18 years of age or older to be able to edit their profile. There is a bug that does not allow an 18 year old to edit their profile. But there should be no problem for those 19 or older.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
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Re: Can't Change Phone Number in Directory

Postby russellhltn » Tue Jun 25, 2013 7:47 pm

jdlessley wrote:There is a bug that does not allow an 18 year old to edit their profile. But there should be no problem for those 19 or older.


Unless it's changed, I think there's a bug that prevents children of the household from changing their information - regardless of age.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
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Re: Can't Change Phone Number in Directory

Postby jdlessley » Tue Jun 25, 2013 10:00 pm

russellhltn wrote:I think there's a bug that prevents children of the household from changing their information - regardless of age.

I don't recall anyone reporting that in the forum. I do recall an 18 year old reporting to have no success.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

mevans
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Re: Can't Change Phone Number in Directory

Postby mevans » Tue Jun 25, 2013 10:09 pm

jdlessley wrote:
russellhltn wrote:I think there's a bug that prevents children of the household from changing their information - regardless of age.

I don't recall anyone reporting that in the forum. I do recall an 18 year old reporting to have no success.


I can confirm that a child under 18 who is not a head of household cannot change a phone number, email, or photograph in the directory, but if I remember correctly, we expect that. I think the question is if a child 19+ who not listed as his/her own household can change these items?


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