Access Denied to Directory

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
mitch2kim
New Member
Posts: 1
Joined: Thu Apr 18, 2013 2:16 pm

Access Denied to Directory

Postby mitch2kim » Thu Apr 18, 2013 2:24 pm

Suddenly when I click on directory I get access denied. I can still access calendar and everything else. I checked my profile and it confirms that I have entered my membership number.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Access Denied to Directory

Postby russellhltn » Thu Apr 18, 2013 2:46 pm

How long has this been going on? Since you have access to the calendar, I suspect a server-side problem with a false error message rather then an account problem.

Otherwise, I'd suspect your membership records have been moved or are somehow in limbo.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Access Denied to Directory

Postby russellhltn » Thu Apr 18, 2013 2:48 pm

Oh, I see that a new version of the Directory has just been deployed. If this doesn't clear up in the next few hours, I suspect a new bug. Is there anything at all unusual about your situation? Out of Unit leader, etc?
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

rgme
Member
Posts: 66
Joined: Thu Apr 07, 2011 5:58 pm

Re: Access Denied to Directory

Postby rgme » Sun Apr 21, 2013 8:53 am

There is a RS counselor in my ward who noticed this past week that she cannot access the directory or lesson schedules as she previously could. She gets the "Access Denied" error. To my knowledge, there is nothing unusual about her account (out of unit, etc).

russellhltn
Community Administrator
Posts: 20762
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Access Denied to Directory

Postby russellhltn » Sun Apr 21, 2013 11:03 am

rgme wrote:There is a RS counselor in my ward who noticed this past week that she cannot access the directory or lesson schedules as she previously could. She gets the "Access Denied" error. To my knowledge, there is nothing unusual about her account (out of unit, etc).


What about the calendar? The addition of the lesson schedule suggests it has nothing to do with the new directory. I'd double check and make sure her records are still in the ward. Occasionally a record gets pulled for some reason. Perhaps in error.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jared.capson
Church Employee
Church Employee
Posts: 8
Joined: Wed Apr 10, 2013 7:05 am

Re: Access Denied to Directory

Postby jared.capson » Wed May 01, 2013 12:53 pm

Are you still having these "access denied" problems? I might be able to help.


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