Unable to print Ward Directory - Need Help, Please

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
oegjdbg2
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Unable to print Ward Directory - Need Help, Please

Postby oegjdbg2 » Fri Apr 12, 2013 12:51 pm

The following is the message I get each time I follow the directions on LDS.org to print the Ward Directory. This happens when I request "Open PDF". I use Mozilla Firefox. I don't understand why it has to be so difficult. Past times I just went in and printed it. It used to be so easy. Please help.

"Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /directory/services/ludrs/print/74713/ward/.

Reason: Error reading from remote server

Additionally, a 302 Found error was encountered while trying to use an ErrorDocument to handle the request."

reddpc1
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Re: Unable to print Ward Directory - Need Help, Please

Postby reddpc1 » Tue Apr 30, 2013 4:32 am

Same issue while attempting to print photo directory in IE of YSA ward with 250 photos, no broken photos. I get the error message after one minute of attempting to open or save pdf. Ten attempts over the past 24 hours with same result.

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aebrown
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Location: Sandy, Utah

Re: Unable to print Ward Directory - Need Help, Please

Postby aebrown » Tue Apr 30, 2013 5:52 am

reddpc1 wrote:Same issue while attempting to print photo directory in IE of YSA ward with 250 photos, no broken photos. I get the error message after one minute of attempting to open or save pdf. Ten attempts over the past 24 hours with same result.

And yet I can print both the regular directory and photo directory just fine for my ward (I'm using Firefox). We only have about 60 household photos; I wonder if the sheer bulk of photos is an issue.

jared.capson
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Re: Unable to print Ward Directory - Need Help, Please

Postby jared.capson » Wed May 01, 2013 12:45 pm

That error looks like it might be something I can take care of. Can you give me the exact steps that you did so I can troubleshoot it?

nwtaylor
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Location: Springville, UT, USA

Re: Unable to print Ward Directory - Need Help, Please

Postby nwtaylor » Tue May 14, 2013 7:19 pm

Same error, but the YSA ward I am trying to print is smaller - might have 8 pages of 3-columns.
This was on IE9/Win7. I will try Chrome and FireFox. I am still Ward Clerk for our home ward. Same error trying to print that directory as well. [later] Same error on Chrome. Perhaps its our company's firewall settings??

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /directory/services/ludrs/print/379182/photos/.

Reason: Error reading from remote server

Additionally, a 302 Found error was encountered while trying to use an ErrorDocument to handle the request.

jared.capson
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Joined: Wed Apr 10, 2013 7:05 am

Re: Unable to print Ward Directory - Need Help, Please

Postby jared.capson » Tue May 14, 2013 8:15 pm

When this error happens, have you been waiting more than 2 minutes since you last clicked on anything?

nwtaylor
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Joined: Thu Aug 30, 2012 10:45 am
Location: Springville, UT, USA

Re: Unable to print Ward Directory - Need Help, Please

Postby nwtaylor » Tue May 14, 2013 8:31 pm

i haven't timed it, but yes it seems like a pretty long time passes before the browser popup window with the error appears.

jared.capson
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Re: Unable to print Ward Directory - Need Help, Please

Postby jared.capson » Tue May 14, 2013 8:56 pm

Time it and let me know if it's longer than 120 seconds. That's the timeout we have set currently.


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