Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
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harpiii wrote:I can find stake members on the directory search, but their home ward is not shown.
That will be fixed in the upcoming Directory 3.0 release. See here. If you want to check out the beta version (which I have verified does include this fix), see here.
harpiii wrote:In some cases their home address is not visible even though they have not requested this.
That would require more research. A home address might not be visible because it was not entered in MLS, or because the member or any clerk or bishopric member changed the visibility of the address.
I'd recommend that you ask a clerk to verify whether the particular households you are talking about indeed have the visibility setting for their address set such that you can't see it.
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