Cannot add photos

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idahobates
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Cannot add photos

Postby idahobates » Tue Dec 25, 2012 1:07 pm

I was just called as the ward website administrator. I watched as the clerk gave me the rights to do what I need to do. Then when I log into LDS.org I do not have an option to upload photos. There are really no options. What can I do to solve this problem so I can do my calling?

Thanks Anyone and everyone.

russellhltn
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Re: Cannot add photos

Postby russellhltn » Tue Dec 25, 2012 2:24 pm

When you go into the Profile on a ward member, you don't have an "Edit" option on the profile?

You may need to check with the ward clerk to make sure that he set you up with a Standard Position, and not a Custom Position. And then it may take a day or so after he does the send/receive before you get your permissions to add photos.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jennifertaylor
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Joined: Sun Dec 30, 2012 6:10 pm

Re: Cannot add photos

Postby jennifertaylor » Sun Dec 30, 2012 6:19 pm

I was also called as a ward website administrator. I watched the clerk set up my calling (standard, not custom--right from the list). When I look up Leadership callings in the ward directory on LDS.org, I see that I am listed as the ward website administrator so I know the calling "processed." Yet I do not have any of the options I'm supposed to have to upload photos on behalf of the ward members. When I view my own household, I see the View/Edit buttons along the top, above the information and photos that are displayed. It sounds like the exact same situation that the other user posted. I would appreciate any help anyone can provide.

jdlessley
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Re: Cannot add photos

Postby jdlessley » Sun Dec 30, 2012 6:31 pm

jennifertaylor wrote:When I look up Leadership callings in the ward directory on LDS.org, I see that I am listed as the ward website administrator so I know the calling "processed."
Is your position listed under Ward Leaders > Technology in the online directory? If not, then the position is either a custom position or it is not listed in CDOL as a standard position.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jennifertaylor
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Re: Cannot add photos

Postby jennifertaylor » Tue Jan 01, 2013 9:39 am

Yes. My calling is listed under Ward Leaders > Technology. (Still nothing today, but I know if there's something that needs to be done in Salt Lake, no one is working today.)

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smconvey
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Re: Cannot add photos

Postby smconvey » Wed Jan 02, 2013 11:06 am

We have a similar problem in our stake. A sister, who is the ward website administrator, does not have the ability to manage photos for the ward. We verified wit the clerk that her calling is correct and standard. Please advise.

russellhltn
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Location: U.S.

Re: Cannot add photos

Postby russellhltn » Wed Jan 02, 2013 11:11 am

There seems to be a bug where new callings do not update the rights for the LDS Account. Nothing you can do for now. Stay tuned.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

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smconvey
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Re: Cannot add photos

Postby smconvey » Wed Jan 02, 2013 11:16 am

russellhltn wrote:There seems to be a bug where new callings do not update the rights for the LDS Account. Nothing you can do for now. Stay tuned.

Do you know if this has been reported to LDS Support (developers), or should I report this to the Clerk Support line?

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aebrown
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Location: Sandy, Utah

Re: Cannot add photos

Postby aebrown » Wed Jan 02, 2013 11:25 am

smconvey wrote:
russellhltn wrote:There seems to be a bug where new callings do not update the rights for the LDS Account. Nothing you can do for now. Stay tuned.

Do you know if this has been reported to LDS Support (developers), or should I report this to the Clerk Support line?

It's a developer who is providing the helpful information on this bug. See this post. So no further reporting is needed.

jennifertaylor
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Re: Cannot add photos

Postby jennifertaylor » Sun Jan 06, 2013 5:37 pm

jennifertaylor wrote:Yes. My calling is listed under Ward Leaders > Technology. (Still nothing today, but I know if there's something that needs to be done in Salt Lake, no one is working today.)

Just wanted to note that my problem has been resolved. I was able to upload photos no problem today.


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