Can't upload photos - WIN 7, IE9, 64 bit

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ksroberts
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Can't upload photos - WIN 7, IE9, 64 bit

Postby ksroberts » Sun Dec 02, 2012 6:30 pm

Clicking the "Add a Photo" link brings up an empty box without visible contents or the ability to upload.

I have had similar issues with the Scouting software (Great Salt Lake Council).

Without backtracking to an earlier OS or another browser, is there an easy fix.

System:
  • Windows 7, 64 bit
  • IE9, 64 bit

jdlessley
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Location: USA, TX

Postby jdlessley » Sun Dec 02, 2012 6:42 pm

ksroberts wrote:Without backtracking to an earlier OS or another browser, is there an easy fix.
Are you using compatibility mode in IE9? Make sure compatibility mode is off for LDS.org.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
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Postby russellhltn » Sun Dec 02, 2012 11:53 pm

You might try IE9, 32 bit. (My machine came with both installed.) I seem to recall the 64 bit version doesn't work all that well - and that's on a whole, not just lds.org.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

rpyne
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Joined: Fri Jan 19, 2007 1:13 pm
Location: Provo, Utah, USA

Postby rpyne » Mon Dec 03, 2012 9:13 am

Or even better, install Chrome. It has worked through all of the updates when IE and Firefox have both had times when they wouldn't upload photos.

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Mon Dec 03, 2012 12:59 pm

rpyne wrote:Or even better, install Chrome.
He's look for a solution that does not involve using another browser.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

ksroberts
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Posts: 16
Joined: Wed Mar 31, 2010 7:41 pm
Location: USA

Postby ksroberts » Mon Dec 03, 2012 9:17 pm

I checked the compatibility settings. LDS.org was not listed among those. To be sure, I removed all from the compatibiltiy settings, closed and reopened my browser. Same problem. I do have a continual circle (hourglass), so the system pretends to be working, and I also tried the 32-bit version.

So... nothing serious. I was hoping for a quick fix, but I can use another browser or XP mode if needed. Even better, I have an excuse to provide Ward leadership for not uploading our family pictures.

kentbarker
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Joined: Sat Dec 08, 2012 2:50 pm

chrome worked for me

Postby kentbarker » Sat Dec 08, 2012 2:51 pm

I have win 7 64 bit and I could not upload pictures, I got a box with the acceptance policy, but the bottom of the box that you have to click on to continue is missing.

I downloaded Google Chrome and that worked fine, so I could upload my pictures.


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