I am unable to change my pictures in household

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ktwilk13
New Member
Posts: 1
Joined: Tue Nov 13, 2012 5:25 pm

I am unable to change my pictures in household

Postby ktwilk13 » Tue Nov 13, 2012 5:28 pm

I clicked on Edit in my household. Then, I told it to change my picture to an updated one. It has a pop up that says it has to conform to standards and not be advertising and everything, but it never actually lets me change or upload a new picture!! Please help

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Tue Nov 13, 2012 9:52 pm

The steps for updating a photo are:

  1. Click the "Change" link below the current photo. The "Upload Guidelines" dialogue appears.
  2. Click the "Continue" button on the "Upload Guidelines" dialogue box. The "Single Photo Upload" dialog appears.
  3. Click the "Select photo" button on the "Single Photo Upload" dialog to select the photo for upload.
  4. Navigate to the photo file and select it in the file navigation dialogue box.
Is there an error that occurs in one of these steps? From what you wrote you at least got through step 1. What happened after that?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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