Household photo not being shown on ward directory print out

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
cmr3rd
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Household photo not being shown on ward directory print out

Postby cmr3rd » Thu Nov 01, 2012 6:07 pm

Although the check box has been marked to include the household photo on a ward directory print out, the photo is not being shown on the pdf to be printed. Getting just text. This previously worked fine. Has this function been disabled?

jdlessley
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Postby jdlessley » Thu Nov 01, 2012 8:17 pm

I just did a check only using Firefox and encountered the same issue. If we get a few others to help confirm this we can elevate this to the developers.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
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Postby russellhltn » Thu Nov 01, 2012 9:25 pm

We've had complaints before about some photos not showing up in certain products. I don't know as that was ever solved. But it wasn't a case of all photos in the ward.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

LisaAn
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Location: Riverton, Utah, USA

Postby LisaAn » Fri Nov 02, 2012 6:45 am

I was able to duplicate this and we're looking at it now. Thanks for the heads up.
QA Engineer

cmr3rd
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Joined: Sat Jan 15, 2011 9:36 pm

Postby cmr3rd » Fri Nov 02, 2012 3:27 pm

Tried different browsers, different computers and windows versions. No pictures coming up in PDF when marking boxes to include household photo. The problem exists when requesting a ward directory or even an organizational directory. Just text. No photo. This is not "some photos not showing". This is NOT ANY, like the box for photos was left un-marked. This worked fine in September versions of LDS.org. Thanks for your attention.

jeffryrjones
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Joined: Sat Nov 03, 2012 7:41 am

Photos not printing

Postby jeffryrjones » Sat Nov 03, 2012 7:44 am

We have been unable to get the photos to print even though the box is checked. The website was down for quite awhile last Saturday and Sunday. We have tried to print multiple times this week thinking it would be fixed. All other info comes through with the exception of the photo.

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aebrown
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Postby aebrown » Sat Nov 03, 2012 8:22 am

LisaAn is part of the team that develops the calendar. Since she reported that she can duplicate the problem, no further reports of this problem are necessary.
Questions that can benefit the larger community should be asked in a public forum, not a private message.

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Richardsed
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Location: Providence, Utah

Can't see photos on our directory

Postby Richardsed » Sat Nov 03, 2012 10:34 am

Tried different browsers, different computers and windows and Mac versions. No pictures coming up in PDF when marking boxes to include household photo. The problem exists when requesting a ward directory or even an organizational directory. Just text. No photo.

I printed a Draft of our directory 2 weeks ago and the photos were coming up just dandy, but now they just won't show up.

Could someone just login to our ward and save the pdf with the photos and just email it to me? If not, with whom can I work for assistance? So frustrating... but I'm sure there's an easy fix, right?

russellhltn
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Postby russellhltn » Sat Nov 03, 2012 11:30 am

I removed your attachment. It contained live data from your ward. This is a public forum and live data should not be posted to it.
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
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Postby jdlessley » Sat Nov 03, 2012 2:16 pm

Please people, we do not need any further reports about the issue. As aebrown stated in post #7 the issue has been duplicated by those who need to fix it. They will be working on it. There is no work-around. It will continue to be this way until it is fixed.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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