Problem with Saving Updates

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
SmithonVI
New Member
Posts: 15
Joined: Wed Mar 30, 2011 3:40 pm

Problem with Saving Updates

Postby SmithonVI » Tue Oct 30, 2012 2:48 pm

Hello,
I've been trying to update some members phone numbers in the on-line directory.

Problem - most numbers save fine while some numbers won't save. It seems to be completely random. In one case I was able to save a cell phone number for the wife but the system wouldn't save the household number - the timer just spins and spins until I give up. Yes, sometimes I feel like I'm spinning my wheels as well. :)

Anyone found a solution? I'm working from home on a computer running Windows Vista with IE 9.

Thanks for your time

russellhltn
Community Administrator
Posts: 20763
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Tue Oct 30, 2012 4:20 pm

I've seen this reported before, but we never did find out why.

I'm wondering if there's something else in the profile that the system doesn't like? Perhaps one of the other phone numbers?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

SmithonVI
New Member
Posts: 15
Joined: Wed Mar 30, 2011 3:40 pm

Postby SmithonVI » Tue Oct 30, 2012 7:21 pm

Yes, I wondered about that so tried different combinations without any success. The profile appears fine (as much as I can see) with the visibility set at "Stake". I can go to the next name on the list and add a phone number without any problems. There are just certain names (or profiles) that the system won't accept a change for. Strange.

LisaAn
Church Employee
Church Employee
Posts: 259
Joined: Mon May 14, 2012 1:16 pm
Location: Riverton, Utah, USA

Postby LisaAn » Wed Oct 31, 2012 6:22 am

Could we get more details? You can send me a private message with the exact number but what I'm looking for is did you include a 1 (for long distance), use dashes or periods or even commas in the phone number? Is the area code different than the area code for the unit? As SmithonVI points out, what was the visibility set to? And what is your calling? Thanks.
QA Engineer

SmithonVI
New Member
Posts: 15
Joined: Wed Mar 30, 2011 3:40 pm

Postby SmithonVI » Wed Oct 31, 2012 9:10 am

Hi LisaAn,
I've just sent you a PM with the details.
Thanks

LisaAn
Church Employee
Church Employee
Posts: 259
Joined: Mon May 14, 2012 1:16 pm
Location: Riverton, Utah, USA

Postby LisaAn » Fri Nov 02, 2012 2:51 pm

Thank you, SmithonVI. Now that we've discovered that this happens on households with a non-member husband I've logged this to be fixed in the next release of Directory (reference 1569). Thanks for your assistance.
QA Engineer


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