This is a first time post in the forum so please go easy on me. I am hoping someone more experienced than I can provide me with a solution to a persistent problem I am experiencing with the directory function on-line.
I have been going through the process of setting the status of members in our ward who have requested no contact with the church to "Private - Leadership Only".
For whatever reason I am unable to complete this request for some members as the system seems to just 'hang' indefinitely after I have clicked the "Private - Leadership Only" radio button. I get the spinning wheel icon but it just keeps on spinning!.. I have tried chrome, IE8, Mozilla just in case it was a browser issue, but this has not resolved the issue. There seems to be no pattern to the error, e.g. families, individuals, part-members, all members etc... It appears to be a random issue. I have also left it for a couple of days and returned, left it again and returned... still the same issue.
Any assistance that could be provided would be greatly appreciated. As a result of the issue it has turned a fairly simple task into a complex one...
P.S. I am logged in as the Bishop with the equivalent level of access to the Ward directory.
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russellhltn
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I'd suggest calling Local Unit Support when you're in front of a computer so you can go over it at the same time.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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davidjeffrey1
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