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Recently moved - can't access new ward/stake in Directory
Posted: Mon Apr 30, 2012 9:44 am
by ksmontgomery
We recently moved and our records transferred to our new ward a week ago, however in the directory I can still only access our old ward/stake info. When I click on "My Household" it just sits and spins and never loads anything. And our family listing no longer appears in the directory.
Is there something I can do to get this corrected so I can access my new correct stake/ward directory?
Posted: Mon Apr 30, 2012 12:11 pm
by russellhltn
I'd check with your new membership clerk and make sure your records have transferred in correctly and are not "in progress".
Posted: Tue May 01, 2012 1:54 pm
by bill.burrell
I recently moved, and found that the classic version of the website shows my correct (new) information, but the new version of the website is incorrect...I don't show up in the old ward, and can't see the new. Same is true on mobile apps (both iPhone and Android).
Posted: Tue May 01, 2012 3:04 pm
by russellhltn
billburrell wrote:I recently moved, and found that the classic version of the website shows my correct (new) information, but the new version of the website is incorrect...I don't show up in the old ward, and can't see the new. Same is true on mobile apps (both iPhone and Android).
How recently? I wonder if it's a situation where one or both the MLS for the ward have to acknowledge the change to "make it so".
Posted: Tue May 01, 2012 3:08 pm
by bill.burrell
My records were sent to the new ward on 4/22. I believe they were pushed, not pulled...no guarantees.
Posted: Wed May 02, 2012 10:58 am
by bill.burrell
Problem resolved...just like magic!