Recently moved - can't access new ward/stake in Directory

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
ksmontgomery
New Member
Posts: 1
Joined: Wed Feb 22, 2012 10:37 am

Recently moved - can't access new ward/stake in Directory

Postby ksmontgomery » Mon Apr 30, 2012 8:44 am

We recently moved and our records transferred to our new ward a week ago, however in the directory I can still only access our old ward/stake info. When I click on "My Household" it just sits and spins and never loads anything. And our family listing no longer appears in the directory.

Is there something I can do to get this corrected so I can access my new correct stake/ward directory?

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Mon Apr 30, 2012 11:11 am

I'd check with your new membership clerk and make sure your records have transferred in correctly and are not "in progress".
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bill.burrell
New Member
Posts: 3
Joined: Tue May 01, 2012 12:53 pm

Postby bill.burrell » Tue May 01, 2012 12:54 pm

I recently moved, and found that the classic version of the website shows my correct (new) information, but the new version of the website is incorrect...I don't show up in the old ward, and can't see the new. Same is true on mobile apps (both iPhone and Android).

russellhltn
Community Administrator
Posts: 20779
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Tue May 01, 2012 2:04 pm

billburrell wrote:I recently moved, and found that the classic version of the website shows my correct (new) information, but the new version of the website is incorrect...I don't show up in the old ward, and can't see the new. Same is true on mobile apps (both iPhone and Android).


How recently? I wonder if it's a situation where one or both the MLS for the ward have to acknowledge the change to "make it so".
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

bill.burrell
New Member
Posts: 3
Joined: Tue May 01, 2012 12:53 pm

Postby bill.burrell » Tue May 01, 2012 2:08 pm

My records were sent to the new ward on 4/22. I believe they were pushed, not pulled...no guarantees.

bill.burrell
New Member
Posts: 3
Joined: Tue May 01, 2012 12:53 pm

Postby bill.burrell » Wed May 02, 2012 9:58 am

Problem resolved...just like magic!


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