kisaac wrote:Welcome to the forum. It may be a simple problem, but the members here probably need some more information about where you are encountering the problem. Did you make the account successfully? Does LDS.org load? Do you get to the log-in screen for the directory or calendar? Does it "hang" after the login and never pull your ward directory or calendar?
He did make the account successfully yes, I walked him through it over the phone so I didn't witness it. He is not a new member record, his record was existing for a few decades now, he just never did the lds.org account thing.
He did verify his email address. He is able to successfully login and it recognize his login at the top of the screen shows his name. He can go to the study notebook and maps and all other places except his directory and calendar. He did receive the email that his account was created successfully after the confirmation.
It does hang on the loading screen when trying to go to directory and never proceeds past that point. The calendar page gives an error "Sorry, data is temporarily not available for this application. Please try again later."
We are not in the same ward, or even the same stake. I live across town from him. We know he is listed in his directory, and he shows up for others because his sister is in his ward and both she and her husband can see him in the directory.
We have tried logging in on an iMac running the latest Mac OS in chrome, safari, and firefox. We have tried an iPad in both the LDS Tools app and safari browser. We have tried a Windows machine running XP with IE, firefox, and chrome. Finally, we checked a Win machine running Win 7 IE, chrome, and firefox. We know the issue is with the account somehow. Just not sure what we can do about it beyond submit a trouble ticket I guess.
He created the account Sunday evening.