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Online Directory Does Not Load
Posted: Mon Mar 26, 2012 8:03 am
by markcook
Upon signing onto directory, "Loading" progress bar fills all the way but screen never progresses beyond that to actual directory. Member states having this problem since first time he signed onto new site (same problem with calendar; but bar fills partially then stops).
I had him attempt signing onto directory in the stake clerk's office. Same result. Suggestions?
Posted: Mon Mar 26, 2012 10:31 am
by wellingms
What web browser are you using? Have you tried switching to a different browser to see if it will load?
Posted: Mon Mar 26, 2012 8:24 pm
by markcook
Yes. Member uses IE (ver?) on Win7 machine. Problem duplicated with Firefox on XP machine (stake's). Hasn't been attempted with Chrome or other, though.
Posted: Tue Mar 27, 2012 3:24 pm
by wellingms
markcook,
I sent you a PM with some instructions for the member.
Posted: Tue Mar 27, 2012 9:56 pm
by markcook
Got it. Thanks. I'll pass along the info to member.
Posted: Thu Mar 29, 2012 11:08 pm
by markcook
Success! Problem resolved. Thanks
Posted: Fri Mar 30, 2012 10:12 am
by wellingms
Great I am glad the problem was resolved!
