Online Calendar not loading-functioning

[wise_justin]

Once I deselected all calendars, I signed out and back in to my account. Once I had done that, I began selecting calendars one at a time. They all seemed to work until I got to Locations, specifically the second one down in the dropdown (3200 S Nibley)

[russellhltn]

Once I deselected all calendars, I signed out and back in to my account. Once I had done that, I began selecting calendars one at a time. They all seemed to work until I got to Locations, specifically the second one down in the dropdown (3200 S Nibley)

OK, it might be something in another unit's calendar but showing on the location. Or perhaps something on a private calendar.

[MensahAC]

I have had this problem since the beginning of the year. I have contacted global support services and no one seems to know how to assist me fix it. I am a Stake Clerk. No ward in my stake is using the calendar app. No matter how many times I try, nothing shows up.
Help!

[russellhltn]

I have had this problem since the beginning of the year. I have contacted global support services and no one seems to know how to assist me fix it. I am a Stake Clerk. No ward in my stake is using the calendar app. No matter how many times I try, nothing shows up.
Help!

What specifically is happening/not happening? If no one is using it, it's possible no calendars were created and you'd have to create one.

There is a wizard that will create a number of common calendars, but the system default is to be completely blank.

[ELHawkes]

Yes, we have been seeing some issolated cases similar to this. We would be very interested if this can be narrowed down to a particular calendar that we could take a close look at.

Dave Crockett - calendar product manager

I haven't' been able to convince anyone at the stake level to follow through with this so I'll give a little more input.
In the Brigham City Utah South Stake (501638), when either of these two items have a check in the check box at the left of the calendar web page, the calendar webpage is non functional for everyone in the stake. It doesn't matter if one or both of these are checked, or with nothing else check or with everything else checked.
So there must be a corrupt event somewhere in that calendar.
To gain any functionality, each user has to access the calendar and get those two items un-checked which is not a straight forward task for most.

Locations:
Brigham South Stake Center

Stake Calendars:
Brigham City Utah South Stake

I made a suggestion to the stake and decided to give my suggestion a try today to see if it really works.
I suggested that they create a new calendar with a similar name and re-populate it with the same event info and delete the old calendar.
They could use the LDS tools app with the calendar set to 12 months to view the current events and re-populate online.

Test 1
1. I created a test calendar for the Brigham 10th ward and called it "Test 10th".
2. I then added an event called "Test" on Monday the 26th Oct 2015 6pm.
3. I then went back and deleted the "Test 10th" calendar and in the process it said it would delete the calendar and all events associated with it, so I let it delete the calendar.
It did delete the calendar but it did not delete the event online.
When opening the event to view it, there was no delete option either.
4. I refreshed my LDS Tools app and it does not show the "Test 10th" calendar or the Test event offline in the app.
5. I decided to re-create the "Test 10th" calendar in an attempt to see if I could then go back and delete the event, but got an error saying I could not create the calendar because it was not a unique name, even though there is no calendar with that name because I previously deleted it.

Test 2
1. I created another test calendar called "Test2 10th"
2. I created an event called "Test2" on Monday the 26th Oct 2015 6pm and it wouldn't let me saying that there was already an event from another unit at the same block of time, when really it was the event called "Test" from Test 1 that I cannot delete now.
So I changed the time to 7 for the Test2 event and it let me create it.
3. I verified that I could see the new calendar and event in the calendar view.
4. I then deactivated the calendar "Test2 10th" so see if the associated event "Test2" still showed up in the calendar view. It did.
5. While the calendar was deactivated, I clicked on the event "Test2" and there was no option to delete or edit it.
6 I then reactivated the calendar "Test2 10th"
7. I then deleted the "Test2" event and could no longer see the event in calendar view.
8. I then deleted the "Test2 10th" Calendar. (note: this time, it did not warn me that it would delete the associated events because I had already done so) It just deleted it with out question.
9. I then tried to re-create the Calendar using the same name "Test2 10th" and again it would not let me saying it was not a unique name.

So my conclusion is that my suggestion to the Stake to create a new calendar with a similar name and deleting the old calendar with the corrupt event, really would not be much help because deleting or de-activating the old calendar does not actually delete the events associated with it, so the corrupt event would still exist that is causing the calendar system for everyone in the stake to be un usable.
If the old calendar was deleted it could possibly cause much more confusion since the 100's of events associated with it could not be manually deleted after that. Of course that is assuming you could even get the calendar to work with the corrupt event still existing.

The Online Stake/Ward Calendar has been unavailable for almost 3 months now. Any help in getting it fixed would be greatly appreciated.
Larry H.

[russellhltn]

You might want to look at this post. It appears the problem will be fixed shortly. I'd suggest waiting.

[ELHawkes]

That is Awesome, that will be great if the next release really fixes the problem. Since he posted that on the 7th a week ago, hopefully it won't be much longer.
Are new releases done at any particular time of the week?

[russellhltn]

Are new releases done at any particular time of the week?

Not that I'm aware of. The more memorable ones are the Friday releases where we have to live with the new bugs over the weekend.

[ELHawkes]

Deleting Calendars:
After a little more reading of other posts this morning about deleted calendars, I realized/learned that there is an additional section for deleted calendars, and if you really want to delete them permanently, you have to go there and click the button to permanently delete the calendar.
I was able to go in and deleted the two test calendars that I created so they were not actually there any more. I assume I could then create a new calendar with the same test name If I wanted to after getting them deleted permanently, without getting the error message that the new calendar name had to be unique.
I also found that events associated with deleted calendars do get deleted eventually, it just doesn't happen immediately.
Larry H.

[mickeyman55]

We are having this same issue. Our stake unit number is 455776. The calendar we are suspecting that is corrupt is the one for our 3200 s building. Not sure witch unit it is.