Online Calendar not loading-functioning

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
ELHawkes
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Location: Brigham City UT

Online Calendar not loading-functioning

Postby ELHawkes » Fri Sep 11, 2015 7:37 am

For the past 6 weeks, no one has been able to get the online calendar at lds.org to load in our stake. It gets to the spinning spindle wheel and stops. In IE, a message pops up saying "lds.org is not responding due to a long-running script" there is a button to Stop the script and if you do it will load the current month. But if you go to a different month it is blank and if you go back, it is blank. In Chrome, when the spinning spindle wheel stops while the calendar is trying to load, you can't do anything else except close the window. :?

Is anyone else experiencing online calendar access issues?
I have been told by our stake clerk and stake pres. that the calendar app is supported by a group of volunteers, who really supports the online calendar at lds.org?
What is the best way to get support when the calendar doesn't work at all and to get it working again?
Thanks a bunch in advance.
Larry

jonesrk
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Re: Online Calendar not loading-functioning

Postby jonesrk » Fri Sep 11, 2015 8:52 am

It is working for me. I don't have every calendar selected on the left side. You might try changing those to see if you can get something to load.

There is a developer who supports calendar, but he also supports directory and I believe some others.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

drepouille
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Re: Online Calendar not loading-functioning

Postby drepouille » Fri Sep 11, 2015 9:15 am

jonesrk wrote:It is working for me. I don't have every calendar selected on the left side. You might try changing those to see if you can get something to load.

That sounds right to me. The stake may have a corrupted event on one of its calendars. Just turn off all calendars, and then turn on one at a time until you find the culprit.
Dana Repouille, Plattsmouth, Nebraska

ELHawkes
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Re: Online Calendar not loading-functioning

Postby ELHawkes » Fri Sep 11, 2015 9:25 am

drepouille wrote:
jonesrk wrote:It is working for me. I don't have every calendar selected on the left side. You might try changing those to see if you can get something to load.

That sounds right to me. The stake may have a corrupted event on one of its calendars. Just turn off all calendars, and then turn on one at a time until you find the culprit.

Those are great suggestions, and that did work. There two particular calendars (yes they happen to be stake calendars) that if they are not checked, then everything works fine. :) :P 8-)

Do you happen to know how to delete a corrupt event if you can't get into the calendar with the culprit calendars enabled/checked?

jonesrk
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Re: Online Calendar not loading-functioning

Postby jonesrk » Fri Sep 11, 2015 9:30 am

ELHawkes wrote:
Do you happen to know how to delete a corrupt event if you can't get into the calendar with the culprit calendars enabled/checked?

Does it work if that is the only calendar you have checked?

You could also try just checking a building to see if you can find the problem one that way.

If you truly have a corrupt event you may have to have Local Unit Support escalate it to the developer to fix the event.
Ryan Jones

CDOL Developer

Stake Technology Specialist - Software / Stake Assistant Clerk

Former Ward Clerk

ELHawkes
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Location: Brigham City UT

Re: Online Calendar not loading-functioning

Postby ELHawkes » Fri Sep 11, 2015 10:08 am

jonesrk wrote:
ELHawkes wrote:
Do you happen to know how to delete a corrupt event if you can't get into the calendar with the culprit calendars enabled/checked?

Does it work if that is the only calendar you have checked?

You could also try just checking a building to see if you can find the problem one that way.

If you truly have a corrupt event you may have to have Local Unit Support escalate it to the developer to fix the event.

Thanks again for these suggestions, I'll send this info to the stake clerk and have them give it a try. At least most of the rest of the calendar works now. :P
Larry

russellhltn
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Re: Online Calendar not loading-functioning

Postby russellhltn » Fri Sep 11, 2015 10:10 am

jonesrk wrote:If you truly have a corrupt event you may have to have Local Unit Support escalate it to the developer to fix the event.

It's probably best if you have a stake clerk or stake priesthood leader call.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

ELHawkes
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Location: Brigham City UT

Re: Online Calendar not loading-functioning

Postby ELHawkes » Fri Sep 11, 2015 10:20 am

russellhltn wrote:
jonesrk wrote:If you truly have a corrupt event you may have to have Local Unit Support escalate it to the developer to fix the event.

It's probably best if you have a stake clerk or stake priesthood leader call.

Sounds good, will do.

CrockettDR
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Re: Online Calendar not loading-functioning

Postby CrockettDR » Thu Sep 17, 2015 10:47 am

Yes, we have been seeing some issolated cases similar to this. We would be very interested if this can be narrowed down to a particular calendar that we could take a close look at.

Dave Crockett - calendar product manager

wise_justin
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Re: Online Calendar not loading-functioning

Postby wise_justin » Sat Sep 19, 2015 8:09 am

We seem to be having the same or similar issue. I have tried deselecting all stake, ward, and churchwide calendars then adding back in one at a time. Nothing shows up.


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