Calendar stuck on loading

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
sphan
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Joined: Sun Sep 16, 2012 11:43 pm

Calendar stuck on loading

Postby sphan » Sun Apr 21, 2013 1:47 pm

Hey I have a member that cannot access the calendar, it's stuck on the loading circle thing or sometimes the loading bar, what should I do to resolve this issue?

jdlessley
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Location: USA, TX

Re: Calendar stuck on loading

Postby jdlessley » Sun Apr 21, 2013 3:41 pm

If this only happens on Sundays then that is a server load issue. If it happens all the time, then check access to the other LDS.org tools such as the directory, lesson schedules, news letter, and maps. If there the same problems with those tools for the member then check to see if other members of the same ward have the same problem. I would also check what browser is being used. Some browsers do not work well with the calendar.

Checking all those things will help narrow down where the problem lies.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
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Location: U.S.

Re: Calendar stuck on loading

Postby russellhltn » Sun Apr 21, 2013 3:51 pm

I'd also check to make sure they are not in some kind of "privacy mode" in their browser.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

sphan
New Member
Posts: 11
Joined: Sun Sep 16, 2012 11:43 pm

Re: Calendar stuck on loading

Postby sphan » Mon Apr 22, 2013 12:46 pm

I've tried on Sunday with my account it works fine, tried loading it with Safari, IE, and Firefox loads fine on my account.

My member tried it on his account NONE of those browsers worked, like it was stuck on the loading. I feel like there's something going on with his LDS account that needs to be reset or something? It just doesn't make sense it would work on mine and not his.

Steve

jdlessley
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Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Calendar stuck on loading

Postby jdlessley » Mon Apr 22, 2013 1:04 pm

If he hasn't gone to the LDS Account site and confirmed his profile information, to include checking his MRN, that would be a good step to take.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

russellhltn
Community Administrator
Posts: 20734
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Calendar stuck on loading

Postby russellhltn » Mon Apr 22, 2013 1:10 pm

If his MRN information wasn't there, then I think he'd get an access denied.

Do any of these applications show the ward name when he attempts to access them? If not, then it's possible that the membership record that his account is tied to is in limo somewhere. The reason I phrase it that way is that we have heard of situations where spouses get their MRNs switched on the Temple Recommend.

I'd go into ldsaccount.lds.org and check his birth date. That's the one piece of information that comes from the membership record that the user can't edit/"correct".
Have you searched the Wiki?

Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

jdlessley
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Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Calendar stuck on loading

Postby jdlessley » Mon Apr 22, 2013 1:12 pm

russellhltn wrote:If his MRN information wasn't there, then I think he'd get an access denied.

There could be a problem with the MRN. It could be a valid number but not the correct one.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

sphan
New Member
Posts: 11
Joined: Sun Sep 16, 2012 11:43 pm

Re: Calendar stuck on loading

Postby sphan » Mon Apr 22, 2013 1:34 pm

So he has to go to lds.org to check his profile and ensure it's correct? as well as ldsaccount.lds.org? to double check the profile.

jdlessley
Community Moderators
Posts: 6522
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Calendar stuck on loading

Postby jdlessley » Mon Apr 22, 2013 2:41 pm

The link in the Tools menu on LDS.org takes you to the LDS Account site. LDS.org uses a single sign-on for the site and all the tools. Alternatively the LDS Account site can be accessed directly at https://ldsaccount.lds.org/. It is all the same.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?


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