Unable to Delete a Calendar Event

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
markdowe
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Joined: Sat Jan 05, 2013 4:18 pm

Unable to Delete a Calendar Event

Postby markdowe » Sat Jan 05, 2013 5:54 pm

I have tried to delete a recurring event in the calendar without success. The following message presents after pressing the delete button:

'Sorry, the data service has failed. Please contact support.'

This forum is the only support I can find on the website

I have tried to delete the event singularly and collectively and when pressing OK when the message dialogue box appears the screen greys out and the icon appears in the centre of the screen showing that something is happening - nothing happens and there is no progress to another screen. The only way to change this is to reopen the calendar from the Tools menu

How do I delete this event?

Mark

failproof
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Location: South Jordan, UT, USA

Re: Unable to Delete a Calendar Event

Postby failproof » Mon Jan 07, 2013 1:24 pm

Is this unique to you, or can someone else in your ward with edit permissions on that calendar delete it? Does it only happen with recurring events? What happens if you create a new recurring event as a test and then delete that event? Does it behave the same way no matter what computer you use?
It will likely take a few troubleshooting steps to see where the issue lies and what might be causing it.

markdowe
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Joined: Sat Jan 05, 2013 4:18 pm

Re: Unable to Delete a Calendar Event

Postby markdowe » Thu Jan 10, 2013 5:34 am

I have undertaken some additional testing and have been unable to duplicate the problem with other entries.

Other administrators have been unable to remove these entries.
I have entered single and recurring entries and then deleted them successfully.
We have tried using laptops, desktops and an iPad all with the same result.

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aebrown
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Re: Unable to Delete a Calendar Event

Postby aebrown » Thu Jan 10, 2013 6:28 am

markdowe wrote:I have tried to delete the event singularly....

How do I delete this event?

One technique that has proven effective in some similar cases is to go to an instance of the recurring event and right click on it, and then choose "Delete This Event Only". If that works for you, then you can systematically go to each instance of the recurring event and repeat that process until all instances are gone. That could be rather tedious, but might be a reasonable workaround.

markdowe
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Re: Unable to Delete a Calendar Event

Postby markdowe » Thu Jan 10, 2013 10:47 pm

I tried to delete the event, singularly, all events, I have gone back to a previous month and tried to delete all following events, I have even tried to delete the whole series ... all to no avail!

I have confirmed that I entered the event in the first instance but am not able to delete the event

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aebrown
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Re: Unable to Delete a Calendar Event

Postby aebrown » Thu Jan 10, 2013 10:52 pm

markdowe wrote:I tried to delete the event, singularly, all events, I have gone back to a previous month and tried to delete all following events, I have even tried to delete the whole series ... all to no avail

Did you also try the right-click technique for deleting a single instance?

russellhltn
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Re: Unable to Delete a Calendar Event

Postby russellhltn » Fri Jan 11, 2013 2:35 am

To add to aebrown post, there is more then one way to delete an event. We've had cases in the past where one way doesn't work, but one of the other methods do work. Have you tried the method aebrown is suggesting?
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

markdowe
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Joined: Sat Jan 05, 2013 4:18 pm

Re: Unable to Delete a Calendar Event

Postby markdowe » Sat Jan 12, 2013 8:44 pm

I also tried the right click option for single events - also with no joy
Mark


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