Access Denied on Calandar and Directory

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
ramonc
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Joined: Mon Oct 08, 2012 9:49 am

Access Denied on Calandar and Directory

Postby ramonc » Fri Oct 26, 2012 9:52 pm

I can no longer get to my calendar or directory info. I am state exec secretary. This all happened after I went into indexing.familysearch.org and removed myself as administrator for indexing. I used to have that job but no longer, so I removed it and am now just an indexer. Not sure what an administrator for indexing has to do with access to calendars and directory but I am dead in the water. Please help soon.

jdlessley
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Postby jdlessley » Fri Oct 26, 2012 10:01 pm

Could you be more specific as to what is happening and what you are seeing? The reason I ask is that I have been experiencing intermittent access denied messages after logging on to LDS.org and then trying to go to the Calendar. With persistence and patience I was able to get the application to load. But it took about 10 minutes of trying and retrying different methods of access the application. It is possible there could be server issues. If it is server related then it could be temporary. Try it again.

I just checked again and I did not have any further problems.
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

ramonc
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Posts: 47
Joined: Mon Oct 08, 2012 9:49 am

Postby ramonc » Fri Oct 26, 2012 10:06 pm

jdlessley wrote:Could you be more specific as to what is happening and what you are seeing? The reason I ask is that I have been experiencing intermittent access denied messages after logging on to LDS.org and then trying to go to the Calendar. With persistence and patience I was able to get the application to load. But it took about 10 minutes of trying and retrying different methods of access the application. It is possible there could be server issues. If it is server related then it could be temporary. Try it again.

I just checked again and I did not have any further problems.

get sign in page
enter user name
enter password
get page that says "Access Denied" both calendar and directory

jdlessley
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Posts: 6527
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Postby jdlessley » Fri Oct 26, 2012 10:13 pm

So you are:

  1. Signing into LDS.org by clicking "Sign In/Tools" and then clicking "Sign In" in the drop-down menu.
  2. Completing the sign in on the Sign In page.
  3. Selecting the tool Directory or Calendar from the Tools drop-down menu and then getting the "Access Denied" page.
Is this correct?
JD Lessley
Have you tried finding your answer on the LDS.org Help Center page or the LDSTech wiki?

jonesrk
Church Employee
Church Employee
Posts: 1455
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Postby jonesrk » Fri Oct 26, 2012 10:27 pm

I saw it for a little while tonight, but I was able to get back in now and use the site just fine.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Sat Oct 27, 2012 1:08 am

ramonc wrote:get page that says "Access Denied" both calendar and directory


Typically that's due to either your account not being associated with a membership number, or your records are not currently in a ward.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

mevans
Senior Member
Posts: 1282
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Postby mevans » Sat Oct 27, 2012 8:04 am

I've sometimes observed problems with church tools if I go directly to the tool without first signing in. If you go directly to the tool (either by typing in the URL or by choosing Tools --> Item), you will go to the sign in page and after signing in, it redirects you back to the page you selected, but sometimes that page doesn't work properly. Have you tried signing in first (Tools --> Sign in) and then choosing the tool you want to access? That's always the first thing I check when things don't work. Sometimes it's the solution.


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