Member not in unit (verified) receiving Calendar emails

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
marmat
Member
Posts: 58
Joined: Thu Dec 23, 2010 9:12 am

Member not in unit (verified) receiving Calendar emails

Postby marmat » Wed Aug 08, 2012 7:32 am

A member that is no longer in our unit, received an email message from our Calendar system today, although they no longer live in our ward/stake. I verified and they don't show up on our directory.

I can PM more details such as their name and email address for troubleshooting.

I contacted MLS Support and they advised to post this to the forums.

russellhltn
Community Administrator
Posts: 20733
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Postby russellhltn » Wed Aug 08, 2012 10:33 am

Ask the member in question to log into the calendar. That will trigger the calendar system to update. There's nothing the unit can do.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

lajackson
Community Moderators
Posts: 6131
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Postby lajackson » Wed Aug 08, 2012 2:06 pm

RussellHltn wrote:Ask the member in question to log into the calendar. That will trigger the calendar system to update. There's nothing the unit can do.


Signing into the online calendar at LDS.org after members move should trigger a change that will remove them from their prior unit and allow them to start receiving messages from the calendars associated with their new ward and stake. I have had this discussion with three different members who moved during the last year, and this has solved the problem for each one of them.

marmat
Member
Posts: 58
Joined: Thu Dec 23, 2010 9:12 am

Postby marmat » Thu Aug 09, 2012 5:06 am

Thank you RussellHltn and lajackson. I will advise them to that what you both suggest.

(Note for development team, it would be awesome to include this as an enhancement update to your next version of Calendar.)

techgy
Community Moderators
Posts: 3174
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

Postby techgy » Fri Aug 10, 2012 5:14 pm

lajackson wrote:Signing into the online calendar at LDS.org after members move should trigger a change that will remove them from their prior unit and allow them to start receiving messages from the calendars associated with their new ward and stake. I have had this discussion with three different members who moved during the last year, and this has solved the problem for each one of them.
A former member of our stake Emailed me a few days ago with the exact same problem. So I'm glad to find your information. I'll certainly pass this along. Thanks
Have you read the Code of Conduct?

mcdonaj
New Member
Posts: 3
Joined: Wed Aug 22, 2012 7:11 pm

Postby mcdonaj » Wed Aug 22, 2012 8:02 pm

aebrown suggested i view this thread and it appears to answer my question too. i logged in earlier so time will tell


Return to “Calendar”

Who is online

Users browsing this forum: No registered users and 1 guest