Need help tracking down an issue

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Need help tracking down an issue

Postby kyleq » Tue Mar 13, 2012 9:34 am

We are currently working on an issue related to recurring events becoming corrupted in the database. We are unable to find a way to reproduce the issue so we're turning to our friends here in the forum.

Please let us know if you have recurring events with all of the following symptoms:
  • Repeating event
  • End date or number of occurrences field is empty
  • Changes to the event cannot be saved because the service call fails (use Firebug to see details)

Additionally, we have found events in the database that have these problems. If you are a member of one of the following units there is a problem event on one of your calendars. Please contact me via PM and I can let you know which calendar. We'd like to work closely with you to try and identify the cause of the problem.

Afton Wyoming Stake
Alpine Utah North Stake
Alton Ward
American Fork Utah North Stake
Arlington 1st Ward
Austin Texas Stake
Bakersfield California East Stake
Batavia Branch
Beaverton Oregon West Stake
Bellevue Washington South Stake
Bonners Ferry 1st Ward
Buffalo New York Stake
Burton Ward
Calgary Alberta Stake
Centerville Utah Canyon View Stake
Chewelah Ward
Chico California Stake
Chubbuck Idaho Stake
Chula Vista California Stake
Coimbatore 1st Branch
Columbus Ohio North Stake
Council Bluffs Iowa Stake
Crawley England Stake
Draper Utah Corner Canyon Stake
East Los Angeles California Stake (Spanish)
El Dorado California Stake
El Paso Texas Stake
Etna Ward
Falls Church Ward
Franklin Idaho Stake
Garland Utah Stake
Gastonia North Carolina Stake
Gilbert Arizona Higley Stake
Gillingham 1st Ward
Gilmer Texas Stake
Glencoe Ward
Green River Wyoming Stake
Greenfield 1st Ward
Gunnison Utah Stake
Hanford California Stake
Hillcrest 6th Ward
Houston Texas North Stake
Idaho Falls Taylor Mountain Stake
Ivins Utah Stake
Jackson Ward
Jordan North 6th Ward
Kalaeloa Ward
Layton Utah Kays Creek Stake
Layton Utah South Stake
Lebanon Oregon Stake
Lodi California Stake
Lucero Branch (Spanish)
Magna Utah Stake
Manteca California Stake
Marblehead Ward
Marysville Washington Stake
Meridian Idaho West Stake
Mesa YSA 1st Ward
Mount Vernon Virginia Stake
Muntinlupa 2nd Ward
Murray Utah YSA Stake
México City Villa de las Flores Stake
Norwich England Stake
Oakland 10th Branch (Cambodian)
Orange Texas Stake
Orlando Florida South Stake
Papeete 2nd Ward
Parker Colorado South Stake
Pasco Washington North Stake
Peoria Arizona North Stake
Phoenix Arizona North Stake
Platte City Missouri Stake
Portsmouth England Stake
Provo Utah Stake
Provo Utah Wasatch Stake (Tongan)
Queen Creek Arizona Stake
Quito Ecuador Stake
Redmond Washington Stake
Rigby Idaho Stake
Rio Grande Argentina District
Riverton Farms Ward
Riverton Utah South Stake
Saginaw Ward
Salt Lake Brighton Stake
Salt Lake Hunter Stake
Salt Lake Parleys Stake
Salt Lake Riverside Stake
Sandy Utah Granite South Stake
Savannah Georgia Stake
Scranton Pennsylvania Stake
Smithfield 7th Ward
South Fork Ward
South Jordan Utah Highland Stake
Spencer 3rd Ward
St George Utah Little Valley Stake
Stuttgart Ward
Talkeetna Branch
Taylorsville Utah Stake
Tempe Arizona Stake
Twin Falls Idaho South Stake
Valparaiso Indiana Stake
Vancouver Washington North Stake
Vista California Stake
West Jordan Utah Bingham Creek Stake
West Jordan YSA Ward
Yuba City California Stake

When you respond please include as much of the following as possible:
  • How was the event created? Was it originally a single event then changed to a repeating event?
  • What is the repeating pattern? (Daily, Weekly on a certain day etc)
  • Has the event ever been successfully updated with any changes at all since it was created? If so, when and what were the changes?
  • When was it originally created?
  • What is the eventID? (This is found in the url when viewing the Event Details page. It appears as eventId=somenumbers)

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