Room Scheduling - When there's a conflict
Posted: Tue Mar 06, 2012 12:00 am
I don't know why, but our stake and ward calendars are giving incorrect information. If people enter an event and select their rooms to schedule and it conflicts with another event's scheduled rooms then the standard conflict message shows up at the top of the screen with an unaffiliated contact person for the conflicting event.
Example - On Sunday when someone was entering an event and trying to schedule a room a conflict message came up because the room was already scheduled. In fact the whole building had been scheduled for carpet cleaning that day so no one could schedule anything else at the building for the entire day. This was all normal. The strange thing that happened was that our Stake YW President's name was being autopopulated for the carpet cleaning event's conflict info (instead of the High Counselor over that event). She got a call then called me. I immediately looked at the actual carpet cleaning event and the High Counselor was the contact person in the lower left corner of the event details screen...which is correct. But his name was not showing up at the top of the screen when other's got the conflict message after trying to schedule rooms during the carpet cleaning...hers was.
This has happened again today (Monday) to our Stake Presidency when they were scheduling events and the wrong contact person was being plugged into the conflict message at the top of the screen. The actual event details were correct with the correct contact person but the autogenerated contact name was WAY off base and completely random.
Obviously, it is causing a lot of confusion and frustration for all involved. What can we do?
Thanks for your help.
Example - On Sunday when someone was entering an event and trying to schedule a room a conflict message came up because the room was already scheduled. In fact the whole building had been scheduled for carpet cleaning that day so no one could schedule anything else at the building for the entire day. This was all normal. The strange thing that happened was that our Stake YW President's name was being autopopulated for the carpet cleaning event's conflict info (instead of the High Counselor over that event). She got a call then called me. I immediately looked at the actual carpet cleaning event and the High Counselor was the contact person in the lower left corner of the event details screen...which is correct. But his name was not showing up at the top of the screen when other's got the conflict message after trying to schedule rooms during the carpet cleaning...hers was.
This has happened again today (Monday) to our Stake Presidency when they were scheduling events and the wrong contact person was being plugged into the conflict message at the top of the screen. The actual event details were correct with the correct contact person but the autogenerated contact name was WAY off base and completely random.
Obviously, it is causing a lot of confusion and frustration for all involved. What can we do?
Thanks for your help.