Unable to schedule a room since V 2.0.6 upgrade

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rwach
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Unable to schedule a room since V 2.0.6 upgrade

Postby rwach » Thu Feb 02, 2012 9:52 pm

I am unable to schedule a room for an event in one of our buildings. All I see is the endless rotating thinking symbol.
I wonder if it is related to today's 2.0.6 upgrade as I schedule events with rooms for our stake regularly as I am the Stake Asst Sec and the Building scheduler for all buildings in our Stake. I did not have this issue a few days ago.

I was able by trial and error to deduce the following:
1. I can schedule an event without a room without any issue
2. I can schedule an event with a room in all of buildings except for our stake center. Very odd.
3. Thinking that I may have a mysterious conflict with another event in the conflict building (stake center), I tried to schedule an event with a room on Monday December 24th when there are absolutely no other events scheduled (verified in week view). It still gave me the endless rotating thinking symbol.
4. I also tried to schedule different rooms to no avail.
5. I verified this issue using Chrome, Firefox and IE.
6. I verified this issue with a different login (my wife's).
7. I verified the issue on a different workstation.

The only common thread is today's update and one building in our group of four.
Scratching head about now.

russellhltn
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Postby russellhltn » Thu Feb 02, 2012 9:55 pm

rwach wrote:Thinking that I may have a mysterious conflict with another event in the conflict building (stake center), I tried to schedule an event with a room on Monday December 24th when there are absolutely no other events scheduled (verified in week view).


How about a conflict with a Reservation? I know they showed up in the prior version, but I'm just wondering.

Edit: Nevermind. I did a quick test and I'm seeing the same thing. No events at the location, no reservations at that location, but I can't "book" a room at the stake center. But another ward building is OK.

BTW, I happen to be set as the Building Scheduler for that stake center.
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rwach
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Postby rwach » Thu Feb 02, 2012 10:15 pm

It never gets to the potential conflict screen. Just shows the endless thinking circle.
I ruled out a conflict with an existing reservation when I tried to schedule a room on the empty reservation day of 12/24/12.

I also get the endless thinking circle when I try to modify (add more to the event description) to an existing reservation,that I made weeks ago, in the conflict building (stake center).

This is very odd that this room scheduling issue is only manifested in only one of our buildings.

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aebrown
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Postby aebrown » Fri Feb 03, 2012 12:21 am

RussellHltn wrote:I did a quick test and I'm seeing the same thing. No events at the location, no reservations at that location, but I can't "book" a room at the stake center. But another ward building is OK.

BTW, I happen to be set as the Building Scheduler for that stake center.


I did a quick test and had no problems scheduling an event at any building. It doesn't matter whether I am a building scheduler or not, or whether I am in month or week view. All events I tried to schedule worked fine.
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techgy
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Postby techgy » Fri Feb 03, 2012 7:26 am

I'm a stake and ward administrator and I had no trouble adding/deleting an event.
I tried this on the stake and ward calendar levels.
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nalenel
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Also experiencing same issue

Postby nalenel » Fri Feb 03, 2012 8:47 am

I'm the Stake Center scheduler in my stake, and was able to schedule one booking last night around 7:30pm (with a designated room and times), but when I tried to book another event (immediately following) with room and times, it shows the constant thinking symbol. I wondered if it was my browser that was causing the problem, so I tried in Firefox, Explorer, Chrome and Sarari, but with the same results.

If I do not choose a location or rooms, it DOES work. So basically, I can add an event, but not any of the necessary details to avoid conflict bookings.

Very frustrating... this on the heels of last weeks' issue of not being able to book due to imaginary conflicts.

N
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rwach
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Postby rwach » Fri Feb 03, 2012 9:17 am

A good nights rest did not help - same issue this morning. However, I did find another interesting twist. I can create an event at the stake center on the wide open day of 12/24/12 in certain rooms - otherwise I get the endless thinking circle when I choose the chapel or other rooms.

jdcr256
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Postby jdcr256 » Fri Feb 03, 2012 9:59 am

Why do you guys find the hard bugs... ;)

I can't find a scenario where I can reproduce this bug, but if some of you who do have the problem can PM me your header information (along with the name of the building causing the problem), I can try to reproduce it using your calendar data. To get your header info:

1. Log in to the calendar.
2. Change your url to https://www.lds.org/header
3. Copy the results and send it to me in a PM

jdcr256
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Postby jdcr256 » Fri Feb 03, 2012 10:00 am

Ooh, here's another thought. If you can create events in some rooms, but not others, is the difference that one room is a custom room, and the other is a default room?

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aebrown
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Postby aebrown » Fri Feb 03, 2012 10:04 am

jdcr256 wrote:Ooh, here's another thought. If you can create events in some rooms, but not others, is the difference that one room is a custom room, and the other is a default room?

Bingo!

As soon as I tried this with a custom room, I was able to reproduce the eternal spinner every time. When I schedule the chapel or some other default room, it works just fine. So I think that is indeed the key factor with this problem.
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