Problems with FIR

marshallstevenaud
New Member
Posts: 3
Joined: Wed Apr 12, 2017 10:52 am

Problems with FIR

Postby marshallstevenaud » Sun Apr 30, 2017 11:45 am

I'm experiencing problems with FIR when I go to the View Issues page front screen it shows 9 proposed issues but when I open the page it says "No issues to Display". The Bishop of one of the Wards in the Stake says he entered 3 issues and they are not Showing.
It appears to related to one particular bldg in our Stake. It listed in FIR as Facility # 69 - San Felipe .
I created a work order for the building and it went in and I received the response e-mail, but I can not view it.The response e-mail says "5180600-01-01 New facility issue proposed. It will be reviewed by the Stake Physical Facilities Representative
I can not view any new work orders for that building but I have acces to the other buildings in the Stake.

russellhltn
Community Administrator
Posts: 22550
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Problems with FIR

Postby russellhltn » Sun Apr 30, 2017 12:54 pm

Just to be clear, is this a problem with the FIR app, or with the webpage? If you're looking at the app, you might want to check the webpage.
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

marshallstevenaud
New Member
Posts: 3
Joined: Wed Apr 12, 2017 10:52 am

Re: Problems with FIR

Postby marshallstevenaud » Sun Apr 30, 2017 2:03 pm

It is in both

User avatar
sbradshaw
Senior Member
Posts: 3360
Joined: Mon Sep 26, 2011 8:42 pm
Location: Provo, UT
Contact:

Re: Problems with FIR

Postby sbradshaw » Sun Apr 30, 2017 2:25 pm

The current FIR app is basically a wrapper around the web page.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

elderbetita
New Member
Posts: 18
Joined: Tue Dec 25, 2007 10:05 pm
Location: Surigao City, Philippines
Contact:

Re: Problems with FIR

Postby elderbetita » Sun Aug 27, 2017 8:49 pm

It has been a constant concern for us that the Facilities Management has always closed our tickets even before the issue was resolved. May we suggest that only the creator of the ticket should be able to close the ticket? That way the FM Group will have to check with us if the issues was really resolved. This would eliminate raising tickets for the same issues over and over again because it was never resolved.

carsonm
Member
Posts: 58
Joined: Sun Feb 27, 2011 11:57 am

Re: Problems with FIR

Postby carsonm » Sun Aug 27, 2017 10:06 pm

To: marshallstevenaud It sounds like something your local Stake PFR can take a look into that for you.

To elderbetita , I don't see a need to only have the creator be the one to close out the ticket. Where I work, if we waited for only the creator of the ticket to close out the ticket, I would have 6 year or older open tickets, that only took a relative short period of time to complete. My guess is that there are a lot of duplicate tickets for the same issue. The various submitters don't check for tickets already submitted by others before submitting another ticket. Perhaps, some of your tickets were closed by the Stake PFR as a duplicate. One option, I have suggested to people when submitting is after checking for duplicated, and if no duplicate found, create the ticket and put those who might want to see that a ticket was created on the cc line, hopefully eliminating a duplicate ticket.

marshallstevenaud
New Member
Posts: 3
Joined: Wed Apr 12, 2017 10:52 am

Re: Problems with FIR

Postby marshallstevenaud » Mon Aug 28, 2017 9:14 pm

I am the Stake PFR. We can now view te submitted issues and the open issues except fo the issues submitted before January 2017

User avatar
Mikerowaved
Community Moderators
Posts: 3305
Joined: Sun Dec 23, 2007 12:56 am
Location: Layton, UT

Re: Problems with FIR

Postby Mikerowaved » Mon Aug 28, 2017 9:55 pm

carsonm wrote:To elderbetita , I don't see a need to only have the creator be the one to close out the ticket.

Then as an alternative, how about giving the creator 30 days or so to be able to RE-OPEN the ticket, should the problem still persist?
So we can better help you, please edit your Profile to include your general location.

lajackson
Community Moderators
Posts: 7009
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Problems with FIR

Postby lajackson » Tue Aug 29, 2017 10:48 am

I usually just call or email the FM Group, note that I saw the issue was closed, and ask them if they wouldn't mind opening the issue again until it is actually fixed. They then let me know if they have combined it with another work order, or there was a duplicate, or if they just oopsed.

jtjacks
New Member
Posts: 18
Joined: Mon Jun 18, 2012 9:08 am

Re: Problems with FIR

Postby jtjacks » Thu Aug 31, 2017 8:02 pm

I second the suggestion from Mikerowaved. Let the originator re-open tickets and/or escalate closures. Also, eliminate the ability for FM to just cancel issues. They should have to say why and not just be able to cancel a request.

I think our FM group closes and cancels tickets regularly just so they can clear the que. I suspect they must have some measurement about how many tickets are opened or how long. Terrible situation where we have to constantly re-originate an issue, then have FM group (that closed it days ago) act like it is the first they are hearing about a problem.

I wish our FM group were like lajackson's - but they are not and they take full advantage.


Return to “Mobile Applications”

Who is online

Users browsing this forum: No registered users and 1 guest