Strange duplicate issue
Posted: Sun Oct 30, 2016 3:21 pm
Everyone:
I have a Brother in our ward who use LDS.org and also has the mobile app on his android device. His first name is Darin; however, his name on the lds.org web site, when used from his phone shows Darrin (2 'r's) . His last name is also miss spelled. I told him to go into account settings and change his name and display name. When he attempted to do so, he got the Red text error screen that reads "A user with this account information already exists. If you need help recovering your account, please vist out Help Page".
So clearly there is a duplicate record. How should I clear this up? Can he delete his Darrin account and then just use the Darin account?
I have a Brother in our ward who use LDS.org and also has the mobile app on his android device. His first name is Darin; however, his name on the lds.org web site, when used from his phone shows Darrin (2 'r's) . His last name is also miss spelled. I told him to go into account settings and change his name and display name. When he attempted to do so, he got the Red text error screen that reads "A user with this account information already exists. If you need help recovering your account, please vist out Help Page".
So clearly there is a duplicate record. How should I clear this up? Can he delete his Darrin account and then just use the Darin account?