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PVC on Vidyo Mobile App

Posted: Mon Sep 19, 2011 3:34 pm
by lionelwalters
Hi there,

I noticed that Vidyo recently released an iOS app so have attempted to login to be able to use PVC from it. I'm using the portal: "pvc-portal.lds.org" and my LDS account user name and password, but when I try to login I get an error: "Old Portal". Any suggestions?

Thanks,
Lionel

Posted: Tue Sep 20, 2011 7:26 pm
by pete.arnett

Posted: Tue Sep 20, 2011 10:37 pm
by lionelwalters
pete.arnett wrote:try http://pvc.lds.org/

Also the PVC Wiki has been updated

No, I tried that and it says login failed... I'm using the same credentials I'm using on the Desktop version.

Posted: Wed Sep 21, 2011 3:00 am
by pete.arnett
You need to use the same user id and password that you used for lds.org

Posted: Wed Sep 21, 2011 8:53 am
by MarchantRR
lionelwalters wrote:Hi there,

I noticed that Vidyo recently released an iOS app so have attempted to login to be able to use PVC from it. I'm using the portal: "pvc-portal.lds.org" and my LDS account user name and password, but when I try to login I get an error: "Old Portal". Any suggestions?

Our current production version does not support the mobile applications. We are working on upgrading to a newer version that will support mobile apps. Once upgraded, you will be able to use the mobile apps with the portal configured as pvc-portal.lds.org and your LDSAccount username and password.

Posted: Wed Nov 09, 2011 1:42 am
by BrownGr
Hi - I have the same issue as Lionel. I use the pvc-portal.lds.org and my LDS account log in and the authentification process starts but then I get a failure to login. Any suggestions?

Thanks
Graham

Posted: Sun Nov 13, 2011 8:00 pm
by MarchantRR
browngr wrote:Hi - I have the same issue as Lionel. I use the pvc-portal.lds.org and my LDS account log in and the authentification process starts but then I get a failure to login.
The username field in the Vidyo iOS mobile client is case sensitive. This is causing the authentication failure for many users, because the username for most LDS account applications is not case sensitive. Double check what letters in your LDS account are uppercase by logging into http://ldsaccount.lds.org. Look for the User Name field under the User Profile section. Then login to the Vidyo client with the same case, and it should work.

Good luck, and let us know how the mobile client works for you.

Re: PVC on Vidyo Mobile App

Posted: Mon Nov 25, 2013 4:32 pm
by bshepher
I have also been trying to get the mobile app to work on Android. Apparently I'm not using the right portal url. I tried both urls listed in this thread, but I get the following error "Error Contacting VidyoPortal".