PVC on Vidyo Mobile App

Discussions about the desktop video conferencing solution provided by the Church

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lionelwalters
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PVC on Vidyo Mobile App

Postby lionelwalters » Mon Sep 19, 2011 2:34 pm

Hi there,

I noticed that Vidyo recently released an iOS app so have attempted to login to be able to use PVC from it. I'm using the portal: "pvc-portal.lds.org" and my LDS account user name and password, but when I try to login I get an error: "Old Portal". Any suggestions?

Thanks,
Lionel

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pete.arnett
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Postby pete.arnett » Tue Sep 20, 2011 6:26 pm

Thanks,
:cool:Your Fellow Member,
Pete Arnett
Sunny South Florida, USA

lionelwalters
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Postby lionelwalters » Tue Sep 20, 2011 9:37 pm

pete.arnett wrote:try http://pvc.lds.org/

Also the PVC Wiki has been updated


No, I tried that and it says login failed... I'm using the same credentials I'm using on the Desktop version.

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pete.arnett
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Postby pete.arnett » Wed Sep 21, 2011 2:00 am

You need to use the same user id and password that you used for lds.org
Thanks,
:cool:Your Fellow Member,
Pete Arnett
Sunny South Florida, USA

MarchantRR
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Postby MarchantRR » Wed Sep 21, 2011 7:53 am

lionelwalters wrote:Hi there,

I noticed that Vidyo recently released an iOS app so have attempted to login to be able to use PVC from it. I'm using the portal: "pvc-portal.lds.org" and my LDS account user name and password, but when I try to login I get an error: "Old Portal". Any suggestions?


Our current production version does not support the mobile applications. We are working on upgrading to a newer version that will support mobile apps. Once upgraded, you will be able to use the mobile apps with the portal configured as pvc-portal.lds.org and your LDSAccount username and password.

browngr
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Postby browngr » Wed Nov 09, 2011 1:42 am

Hi - I have the same issue as Lionel. I use the pvc-portal.lds.org and my LDS account log in and the authentification process starts but then I get a failure to login. Any suggestions?

Thanks
Graham

MarchantRR
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Postby MarchantRR » Sun Nov 13, 2011 8:00 pm

browngr wrote:Hi - I have the same issue as Lionel. I use the pvc-portal.lds.org and my LDS account log in and the authentification process starts but then I get a failure to login.


The username field in the Vidyo iOS mobile client is case sensitive. This is causing the authentication failure for many users, because the username for most LDS account applications is not case sensitive. Double check what letters in your LDS account are uppercase by logging into http://ldsaccount.lds.org. Look for the User Name field under the User Profile section. Then login to the Vidyo client with the same case, and it should work.

Good luck, and let us know how the mobile client works for you.

bshepher
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Re: PVC on Vidyo Mobile App

Postby bshepher » Mon Nov 25, 2013 4:32 pm

I have also been trying to get the mobile app to work on Android. Apparently I'm not using the right portal url. I tried both urls listed in this thread, but I get the following error "Error Contacting VidyoPortal".


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