Gathering log files for troubleshooting

Discussions about the desktop video conferencing solution provided by the Church

Moderators: MarchantRR, rodhyde

rodhyde
New Member
Posts: 6
Joined: Mon Nov 15, 2010 4:17 pm
Location: USA, Utah

Gathering log files for troubleshooting

Postby rodhyde » Wed Nov 17, 2010 10:42 am

You may be asked to provide log files from your individual machines to assist the team in troubleshooting. In the event you need to gather this data, the files are found in the following locations:

Windows

C:\Users\<User Directory>\Documents\Vidyo Desktop



Mac

/Users/<User Directory>/Library/Logs/Vidyo Desktop

idefaye
New Member
Posts: 45
Joined: Sat Aug 16, 2014 8:29 am

Re: Gathering log files for troubleshooting

Postby idefaye » Wed Mar 28, 2018 4:33 pm

There is no log files since 2014 in that location on Windows 10. Did the location changed, or do they need to be activated ?


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