PVC Vidyo Portal Down today?

Discussions about the desktop video conferencing solution provided by the Church

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johnshaw
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Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

PVC Vidyo Portal Down today?

Postby johnshaw » Sun Apr 22, 2012 8:49 am

Anyone else having problems today, I'm getting a problem logging into the portal... I had it earlier today

ksolsen
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Joined: Tue May 24, 2011 3:06 pm

Postby ksolsen » Mon Apr 23, 2012 1:46 pm

John - during the monthly data center maintenance late Friday night, there was a change that temporarily affected DNS lookup. So PVC itself didn't go down, but without DNS working, you wouldn't be able to get in. It's possible you ran into that. I just got into the portal right now without problems, but please test again and let us know if you're still having problems.
Kurt Olsen - Product Manager at Church HQ for Digital Presentation (Personal Video Conferencing, Meetinghouse Webcast, Conference Rooms, Video Conference Endpoints, Meetinghouse Digital Content)

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johnshaw
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Posts: 1839
Joined: Fri Jan 19, 2007 1:55 pm
Location: Syracuse, UT

Postby johnshaw » Mon Apr 23, 2012 3:18 pm

Ksolsen, I was attempting to use pvc as a backup audio source for stake conference. I'm going to send you a personal message with some details that your team should know about the 'response' to this incident. I don't know how long this page-out to oncall can last when my stake conference webcast has an issue and the GSC is unavailable before Noon MDT on Sundays. I have validated that it is working now.

I understand well enough the difference between the solution being down, and DNS lookup being wrong....


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