study tools does not work

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
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Joined: Fri Aug 11, 2017 2:35 pm study tools does not work

Postby clarkalanprice » Fri Aug 11, 2017 2:43 pm

When I try to find my scripture study notes (that I made on my iPad) at under Study Tools and My Notes, the scripture study notes do not appear. Anybody else have this problem?

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Re: study tools does not work

Postby gregrbeyer » Sun Sep 03, 2017 9:18 pm

I am having the same issue. when i try to view my notes on the website, which i used to be able to do, none of my notes show up. I want to copy them but cant since I cant even see them. I also cant find them on the notes/journal area, even though i can see them on my ipad. does anyone know how to view your notes normally?

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Re: study tools does not work

Postby sbradshaw » Tue Sep 05, 2017 10:28 am

Can you attach a screenshot? There are a several different ways I've seen notes "not show up," and depending on the symptoms, the solution might be different:

  • Sometimes the page doesn't load completely (cache/cookie problems or problems in the URL).
  • Sometimes things appear in their "empty state," as if you'd just created a brand new LDS Account (this can happen if you're not logged in everywhere with the same account).
  • Sometimes the list of notes is there, but each note just has empty quotation marks where the text should be.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

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