Handbook 1 disappeared from my gospel library

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
galorath
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Handbook 1 disappeared from my gospel library

Postby galorath » Sun Jul 02, 2017 1:25 pm

Help... I am in the la mission presidency and use handbook 1 regularly.... today it disappeared from my gospel library iOS.....I am in a bind.... I have notes in the elecroronic version but can't see them now either.

galorath
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Joined: Tue Jul 28, 2015 1:01 am

Re: Handbook 1 disappeared from my gospel library

Postby galorath » Sun Jul 02, 2017 1:40 pm

More info on missing handbook 1... it is still on my iPhone.
On,y gone on ipad... and the ipad is only a few days old so I can't swear handbook 1 was ever on the ipad.

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Biggles
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Location: Watford, England

Re: Handbook 1 disappeared from my gospel library

Postby Biggles » Sun Jul 02, 2017 1:54 pm

The latest version released on the 28th of June has also lost H1 for me. Previous release version was fine. The last beta version is also fine (You need to be a registered beta tester for that).

To report the problem, I would suggest sending Feedback. Found in the app under Settings>Additional Settings>Send Feedback.

jon.devine@gmail.com
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Re: Handbook 1 disappeared from my gospel library

Postby jon.devine@gmail.com » Sun Jul 02, 2017 3:50 pm

Feedback Sent, it is odd it has gone with this recent update , suspect simple oversight or a release is coming :)

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Biggles
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Re: Handbook 1 disappeared from my gospel library

Postby Biggles » Mon Jul 03, 2017 11:49 pm

I was able to resolve the issue by doing the following: -

A word of WARNING before doing the procedure outlined below.
Ensure you have logged in and done a sync. This should retain your bookmarks etc. But NO guarantees on this. You will also need to redownload all the content again!

Deleted app from iPad, then reinstalled previous released version from iTunes Purchased section. H1 now available. Offered latest released version in iTunes, which I downloaded. H1 still available!

I should have thought of this earlier, as LDS Tools sometimes throws up problems and deleting and reinstalling usually fixes them.

davefrancis
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Re: Handbook 1 disappeared from my gospel library

Postby davefrancis » Fri Jul 07, 2017 11:59 am

I deleted app. Redownloaded. Handbook 1 still missing

galorath
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Re: Handbook 1 disappeared from my gospel library

Postby galorath » Fri Jul 07, 2017 12:37 pm

I deleted the app then reinstalled the testflight version and all is well too. I am not sure but the testflight version might be older than the app store one.

PS: I had a hard copy of handbook 1 ordered too.

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sbradshaw
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Re: Handbook 1 disappeared from my gospel library

Postby sbradshaw » Fri Jul 07, 2017 12:38 pm

galorath wrote:PS: I had a hard copy of handbook 1 ordered too.

You can also see Handbook 1 on LDS.org, with your notes and annotations synced from Gospel Library if you had any.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

davefrancis
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Re: Handbook 1 disappeared from my gospel library

Postby davefrancis » Sat Jul 22, 2017 7:24 pm

Anyone have an ability to address the problem of handbook 1 missing on iPad with the gospel library app personnel?

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Biggles
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Re: Handbook 1 disappeared from my gospel library

Postby Biggles » Sat Jul 22, 2017 10:53 pm

Have you tried the resolution I posted earlier, that worked for me. This assumes that you have a calling that entitles you to H1 access.


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