Crazy frequency of sign-in to sync annotations

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
kmeyers
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Crazy frequency of sign-in to sync annotations

Postby kmeyers » Sat Jul 01, 2017 9:04 am

I assume it's not just me that has to sign in nearly daily on my iPhone or iPad if I ever mark anything so it will sync. I understand completely a short authentication time on the website, but the app is bound to your device and this authentication should be limited to just syncing annotations. I love the function, but find it enormously annoying that it can't remember me for, say, the 2 weeks that your login persists on FamilySearch. It's a mobile app on my own device, so if I sync once it should remember that authentication for much longer, I would think.

Is it just me or is that normal behavior? Is there somewhere to check a box to remember me? I can't find it.

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sbradshaw
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Re: Crazy frequency of sign-in to sync annotations

Postby sbradshaw » Wed Jul 05, 2017 10:10 am

That's not normal behavior – Gospel Library should stay signed in indefinitely after you sign in the first time, unless you manually go into settings and sign yourself out, or delete and reinstall the app.

You could try deleting and reinstalling the app, to see if that fixes the problem.

When the app signs you out unexpectedly, does it also clear other local user data (like open Gospel Library screens, custom collections, the local copy of annotations you've made previously, etc.) – or is your sign-in status the only thing that gets cleared?
Samuel Bradshaw • If you desire to serve God, you are called to the work.

kbhehl
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Re: Crazy frequency of sign-in to sync annotations

Postby kbhehl » Thu Jul 06, 2017 4:28 am

I experience the same problem. Each day the app requires me to sign in to sync annotations. I've removed and reinstalled as suggested. I'll report back if that addresses the issue.

kmeyers
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Re: Crazy frequency of sign-in to sync annotations

Postby kmeyers » Thu Jul 13, 2017 1:59 am

Thank you Samuel. Who knew you'd still be helping me after getting released? (This is Bishop Meyers)

No, all the other local data stays - open windows, etc. Just asks me to sign in. Having said that, I've noticed I haven't been prompted the last 3-4 days so maybe an update fixed it all of a sudden. I haven't restarted my iPad or anything. I'll keep an eye out.

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sbradshaw
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Re: Crazy frequency of sign-in to sync annotations

Postby sbradshaw » Thu Jul 13, 2017 3:43 pm

kmeyers wrote:Thank you Samuel. Who knew you'd still be helping me after getting released? (This is Bishop Meyers)

Good to talk to you again – long time no see! :)

kmeyers wrote:No, all the other local data stays - open windows, etc. Just asks me to sign in. Having said that, I've noticed I haven't been prompted the last 3-4 days so maybe an update fixed it all of a sudden. I haven't restarted my iPad or anything. I'll keep an eye out.

That's good to hear – hopefully it was just temporary problems on the sign-in server. Gospel Library was updated just a couple of weeks ago, so that could have fixed it, too.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

kmeyers
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Re: Crazy frequency of sign-in to sync annotations

Postby kmeyers » Sat Jul 15, 2017 8:13 am

Hmm, just asked me again. It's been about a week.

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sbradshaw
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Re: Crazy frequency of sign-in to sync annotations

Postby sbradshaw » Sat Jul 15, 2017 11:26 am

kmeyers wrote:Hmm, just asked me again. It's been about a week.

I'd recommend sending in-app feedback under Settings.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

kmeyers
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Still asking every couple of days

Postby kmeyers » Tue Aug 15, 2017 6:54 am

I sent in-app feedback about 2 weeks ago, but no response. Is that typical?

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sbradshaw
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Re: Still asking every couple of days

Postby sbradshaw » Tue Aug 15, 2017 8:13 am

kmeyers wrote:I sent in-app feedback about 2 weeks ago, but no response. Is that typical?

Normally responses are within a few days – I'd try sending another message...
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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