Handbook 1 no longer in gospel library?

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
larryvbelnap
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Handbook 1 no longer in gospel library?

Postby larryvbelnap » Wed Jun 07, 2017 6:24 pm

I no longer see handbook 1 in the gospel library. Where did it go and when might I expect it to return?

lajackson
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Re: Handbook 1 no longer in gospel library?

Postby lajackson » Wed Jun 07, 2017 7:48 pm

It should still be there if you hold a calling that allows access. Since GL for iOS just updated, make sure you are still properly signed in and, if you are, consider signing out and signing in again. It seems from past experience that it disappears at first, then reappears after you restart the app a time or two and it figures out that you are supposed to have it.

larryvbelnap
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Re: Handbook 1 no longer in gospel library?

Postby larryvbelnap » Wed Jun 07, 2017 8:29 pm

I first noticed this three days ago and have done exactly what you described a number of times since the and I still don't have it. I may have to be patient.

lajackson
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Re: Handbook 1 no longer in gospel library?

Postby lajackson » Wed Jun 07, 2017 8:40 pm

larryvbelnap wrote:I may have to be patient.

I have not noticed anyone else mentioning a problem, so it may be something peculiar to your device or the way your calling is recorded.

If it goes more than a few more days, you might want to send a note through the app feedback and let them know you are not seeing it.

mdjonzy
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Re: Handbook 1 no longer in gospel library?

Postby mdjonzy » Sat Jun 10, 2017 1:10 am

I have had this same problem since GL for IOS updated last week. I just deleted the app and am trying to download it again. I serve as a counselor in a District Presidency in New Zealand. I really hope Handbook 1 hasn't been deleted from the most recent GL update.

mdjonzy
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Re: Handbook 1 no longer in gospel library?

Postby mdjonzy » Sat Jun 10, 2017 1:32 am

I just deleted the app and re-installed it and this has fixed my problem. Handbook 1 is back.

WAFKT
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Re: Handbook 1 no longer in gospel library?

Postby WAFKT » Wed Jun 14, 2017 9:31 pm

I deleted the app, restarted my iPad, then reinstalled the app. Still no no Handbook 1 in GL. I'm the Ward Clerk.
William Thompson, Ward Clerk
Rocky Ridge Ward, Calgary Alberta West Stake

brettforeman
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Re: Handbook 1 no longer in gospel library?

Postby brettforeman » Thu Jun 15, 2017 8:48 am

I've been having the same issue lately. It is a problem on Windows and my iphone. I've uninstalled & reinstalled (several times on my iphone), signed off then signed back on with no Handbook 1. It use to show up when I uninstalled/reinstalled on my phone, but not lately. Thank you for your efforts on fixing these bugs.

mks84
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Re: Handbook 1 no longer in gospel library?

Postby mks84 » Sat Jun 17, 2017 8:08 pm

I'm a Ward Clerk and have had the same problem for about 2 weeks. I've signed out and back in several times. I've deleted the app several times from my iPhone. All to no avail. I recently contacted support and they told me to re-try these troubleshooting options. Sadly nothing changed. I'm waiting for the kind sister to respond with more options for possible fixes. The same thing happened to my iPad a few weeks back, but signing out and back in restored HB1. Has anyone found any fixes?

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sbradshaw
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Re: Handbook 1 no longer in gospel library?

Postby sbradshaw » Sat Jun 17, 2017 9:10 pm

mks84 wrote:I'm a Ward Clerk and have had the same problem for about 2 weeks. I've signed out and back in several times. I've deleted the app several times from my iPhone. All to no avail. I recently contacted support and they told me to re-try these troubleshooting options. Sadly nothing changed. I'm waiting for the kind sister to respond with more options for possible fixes. The same thing happened to my iPad a few weeks back, but signing out and back in restored HB1. Has anyone found any fixes?

Do you have the same version of Gospel Library on your iPad and your iPhone (you can check in Settings)?
Samuel Bradshaw • If you desire to serve God, you are called to the work.


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