Gospel Library Sync Annotation Problem

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
NataliaBackman
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Posts: 1
Joined: Tue Nov 08, 2016 6:42 am

Gospel Library Sync Annotation Problem

Postby NataliaBackman » Tue Nov 08, 2016 6:49 am

Every time I go onto my app on my phone The annotations won't sync. All it says in "sync failed" so my notes and markings don't sync. I've tried the support team and their email address doesn't exist I've tried that too. I'm desperate!

tmarrott
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Posts: 1
Joined: Tue Nov 08, 2016 7:56 am

Re: Gospel Library Sync Annotation Problem

Postby tmarrott » Tue Nov 08, 2016 8:00 am

I'm seeing similar issues with Beta 3.

galorath
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Posts: 20
Joined: Tue Jul 28, 2015 1:01 am

Re: Gospel Library Sync Annotation Problem

Postby galorath » Tue Nov 08, 2016 8:03 am

I realize this might not be any help but both betas sync for me. Beta 1 gave me that failure message. Might delete beta and install again from scratch?

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aebrown
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Posts: 14938
Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Gospel Library Sync Annotation Problem

Postby aebrown » Tue Nov 08, 2016 8:42 am

NataliaBackman wrote:Every time I go onto my app on my phone The annotations won't sync. All it says in "sync failed" so my notes and markings don't sync. I've tried the support team and their email address doesn't exist I've tried that too. I'm desperate!

Be patient. There seems to be a system-wide outage at this point. See this post. I imagine it will be running again soon.

bruce56rt
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Posts: 6
Joined: Fri Jan 26, 2007 12:49 pm
Location: Airdrie, Alberta, Canada

Re: Gospel Library Sync Annotation Problem

Postby bruce56rt » Wed Nov 09, 2016 8:57 am

Still seems to be a problem. I have uninstalled from my iphone and reinstalled and the sync still fails. My Android devices are working fine with sync.

bruce56rt
New Member
Posts: 6
Joined: Fri Jan 26, 2007 12:49 pm
Location: Airdrie, Alberta, Canada

Re: Gospel Library Sync Annotation Problem

Postby bruce56rt » Wed Nov 09, 2016 10:40 am

Deleted all LDS Library data. Reinstalled again. Working okay now.


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