My problems all started because we used an October 2012 conference talk in priesthood meeting. It did not seem to be completely downloaded. I have had problems with that particular item before (and reported it through the app but never received a response).
The contents listed the talks, but there was only one picture. When I clicked on the talk with the picture, the app crashed. When I restarted it, the main screen was blank.
sbradshaw wrote:What happens if you switch to a different language, then back to English – does the content load?
I did not try that.
sbradshaw wrote:Have you tried pulling down on the main library screen to force it to check for content updates?
Yes. The download arrow flashed (I almost did not notice it) and the circle rotated once or twice, and then nothing. The main page was still blank. I did this several times with the same result.
Because the menu frame was there, I clicked on Bookmarks, selected one of them and was asked if i wanted to download the item (an interesting option for a bookmarked item -- it should already have been there). I said yes. Nothing seemed to happen and I was returned to the main (still blank) screen. I selected Bookmarks again and clicked on a different one, with the same result.
I selected the three-dot menu and Settings and noticed that I had a new version of GL.
I went back to Bookmarks and selected one pointed toward the Scriptures. This time I received a message asking something like if I wanted to load the English language. I said yes. In a few seconds (probably five) I was returned to the Main library screen and it appeared normal.
I went to several bookmarks and was asked again if I wished to download the item. I said yes each time and they seemed to download.
I went back through the Main screen to several areas (Scriptures, General Conference, Come, Follow Me, Magazines) and did the pull-down. In each case the app said there were two items that needed to be downloaded, and I selected Download All. In Magazines I only downloaded Ensigns, and the app said that (wait for it . . .) there were two of them, which rated another Download All.
Then I went back through each area from the Main screen and download other individual items that had not downloaded using any of the Download All methods. I was at home after Church now, and I was simply amusing myself, knowing that I have downloaded all of these things many times before, and that most of them had bookmarks pointing to them. Nothing I use should have been missing. It was like playing a video game and searching for lost treasure, but at least everything was listed on the Contents pages.
Everything now seems to be working normally.
So in my case the problem was that I needed to download "English". But I never got a prompt to do so until I had rummaged around unsuccessfully for quite some time and finally sent feedback. (I wonder if the app actually sent the feedback. There usually is a copy in the Sent folder of my email client, but nothing is there.)
I guess switching languages would have forced "English" to download and may have solved my problem. But I am not really familiar with the three-dot menu and did not remember there was an option there to do it.
A final note. I am very happy that Bookmarks sync so well. Because of what I have read, I do not use notes or annotations or links or highlighting. I realize that Bookmarks seem to sync with all of those other things, but those other things seem to go missing too often for my liking.
My Bookmarks are always there.
Sorry for such a long post, but perhaps I accidentally mentioned something that may be of assistance to those of you who know the internal workings of the app. And thank you for what you do.
GL 5.1.1 (50414.23), Catalog English v353
Android 8.0.0, Motorola Moto g6