Why don't my internet notebooks match my phone notebooks?

Discussions around the iPhone/iPad/iPod Touch versions of the Gospel Library application.
chrisanne.baker
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Why don't my internet notebooks match my phone notebooks?

Postby chrisanne.baker » Wed Mar 20, 2013 6:17 am

When I open my notebooks and journal online I can't see any of the highlights or notes that I did on my phone. Both are logged in to my same church account. Is this a setting I can change or do the two not sync?

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aebrown
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Re: Why don't my internet notebooks match my phone notebooks

Postby aebrown » Wed Mar 20, 2013 6:38 am

The two are definitely supposed to sync. Can you give more details as to what device you're using (at this point, we don't even know if you are using an iPhone or an Android phone or something else).

chrisanne.baker
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Re: Why don't my internet notebooks match my phone notebooks

Postby chrisanne.baker » Wed Mar 20, 2013 7:54 am

So I have an iphone 4s and it is completely updated with the most current software updates. And I would normally think it was a time delay thing but it doesn't show any of the notes or highlights I've done on my phone, even the ones that are months old.

chrisanne.baker
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Re: Why don't my internet notebooks match my phone notebooks

Postby chrisanne.baker » Tue Mar 26, 2013 5:06 pm

Any luck on this yet? As I mentioned I have an iphone 4s, fully updated with current software. And as of today my online notes and journals still don't show any of the things done on my phone.

jasonhyer
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Re: Why don't my internet notebooks match my phone notebooks

Postby jasonhyer » Thu Apr 04, 2013 11:55 am

Your best best would be to send a message to the iPhone team as the issue would be a sync issue with the iPhone.

chrisanne.baker
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Re: Why don't my internet notebooks match my phone notebooks

Postby chrisanne.baker » Thu Apr 04, 2013 5:17 pm

What do you mean by the "iphone team", is that an lds.org team? Do you mean apple or my phone carrier? And if you mean an lds.org team, how/where do I contact them? Thanks :)

russellhltn
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Re: Why don't my internet notebooks match my phone notebooks

Postby russellhltn » Thu Apr 04, 2013 5:54 pm

You can find the answer in Gospel Library support - iPhone
Have you searched the Wiki?
Try using a Google search by adding "site:tech.lds.org/wiki" to the search criteria.

johnsonbd
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Re: Why don't my internet notebooks match my phone notebooks

Postby johnsonbd » Tue Jul 16, 2013 2:05 pm

Actually that link does nothing to help. There is no way to contact the iPhone support team. About two weeks ago all the notation I made on lds.org stopped showing up on my phone and iPad. I can't find anywhere that someone can help me understand why this is happening. This is very frustrating.

lajackson
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Re: Why don't my internet notebooks match my phone notebooks

Postby lajackson » Tue Jul 16, 2013 3:04 pm

johnsonbd wrote:Actually that link does nothing to help. There is no way to contact the iPhone support team.

The link in the post right before yours has an email address at the end of the second sentence. Email your concern.


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