App crashes when opening

Discussions around the Android version of the Gospel Library application.
jglanfield
Member
Posts: 84
Joined: Fri Apr 16, 2010 6:22 am
Location: Halifax, Nova Scotia, Canada

App crashes when opening

Postby jglanfield » Thu Dec 30, 2010 8:22 pm

My dad has a Samsung Galaxy and was running the Gospel Library app just fine until the latest update. Now whenever he launches the app it immediately crashes. Please advise.

jasonhyer
Member
Posts: 217
Joined: Fri Oct 19, 2007 10:15 am
Location: Roy, UT

Postby jasonhyer » Sat Jan 15, 2011 6:54 pm

I would first suggest that you try to delete the ldssa folder on your SD card. Once that is deleted, start the app again and see if it will download the library again. If you still have problems, uninstall the app, delete the ldssa folder and reinstall the app again. We have found that in some instances, the database becomes corrupted and causes problems such as force closes. This is usually fixed by downloading the database again which is accomplished by removing the ldssa folder.

If you still continue to have problems, check out the Gospel Library for Android wiki page at https://tech.lds.org/wiki/Gospel_Library_for_Android and the associated support pages. If you cannot find anything else there, send an email to our support team and we will do our best to help you.
Jason Hyer


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