Weird Behavior

Discussions around the Android version of the Gospel Library application.
afhobbs
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Joined: Tue Mar 22, 2016 4:40 pm

Weird Behavior

Postby afhobbs » Thu Nov 02, 2017 5:02 am

Within the last week I have seen weird behavior on the LDS Gospel Libary app for Android.

One day all of my screens and bookmarks were gone as well as content. I closed the app and then reopened. My history (as of today) only goes back 5 few days (not sure how often it is cleared automatically) but I have not ever manually cleared it. The tiles on the lower tier menus are all grayed out, but my content now all still seems to be there. I suppose the biggest problem is just that you can't visually tell if a document has been downloaded or not because they are all grayed out.

I have force closed the app, cleared the cache, and then restarted, but no change.

Does anyone know what might be going on?

jonesrk
Church Employee
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Location: Farmington, UT, USA

Re: Weird Behavior

Postby jonesrk » Thu Nov 02, 2017 8:12 am

Check to make sure you are signed in with your LDSAccount.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

afhobbs
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Posts: 9
Joined: Tue Mar 22, 2016 4:40 pm

Re: Weird Behavior

Postby afhobbs » Thu Nov 02, 2017 1:28 pm

I know I am logged into my LDS account because my annotations are all there. Plus it shows that they have synced.

afhobbs
New Member
Posts: 9
Joined: Tue Mar 22, 2016 4:40 pm

Re: Weird Behavior

Postby afhobbs » Thu Nov 02, 2017 3:49 pm

I have just checked another device and have the same behavior. Let me add that when I tap the 3-dot menu on a grayed-out 2nd tier tile, the options are Download and Add To... However, as I originally said, the content of that tile is already there. Somehow the catalog thinks I have not downloaded it.

Perhaps I should also mention that under Settings, I have Enable Obsolete Content turned/switched On.

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aebrown
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Joined: Tue Nov 27, 2007 8:48 pm
Location: Sandy, Utah

Re: Weird Behavior

Postby aebrown » Fri Nov 03, 2017 12:02 pm

This issue is discussed in a different topic. See this post.


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